Retirement Delivery Specialist

6 months ago

Quebec City, Canada GE Vernova Human Resources Full time

**Job Description Summary**:
**Role Summary/Purpose**

In this role, you will be responsible for the oversight of one or more Retirement process(s) which includes developing an in-depth understanding of specific systems, processes, and legislative rules. Identify trends and/or process improvements and take ownership of all operations-focused tasks for that process(s) including daily work, outsourcing, and auditing. Leverage deep expertise to work collaboratively across internal GE Vernova’s People Operations teams to resolve issues.

**Essential Responsibilities**
- Be the plan and/or policy expert and be able to work with plan & policy owners on design ideas
- Maintain high standards of accuracy, timeliness, and quality to ensure compliance with relevant legal and GE Vernova policy requirements
- Provide oversight of one or more Retirement process(s) including prioritization, and troubleshooting assistance
- Liaise with outside auditors to complete Pension Audit annually
- Manage metrics, monthly reviews, escalations, disaster recovery testing, and year-end coordination
- Develop broad knowledge of processing procedures to ensure successful execution
- Drive increased productivity and compliance through process improvements, standardization, and simplification
- Lead and participate in cross-functional project efforts between key operational processing areas including but not limited to process improvement project plans, tracking, and reporting progress, and ensuring adherence to deadlines and project methodologies
- Work collaboratively across internal teams and establish strong working relationships with the business and key stakeholders in solving complex issues
- Participates/leads in medium sized projects or contributes to a bigger project. Projects have a medium-term horizon.
- Resolve complex processing issues and escalations for internal and external customers while promoting “Best in Class” customer service.

**Qualifications/Requirements**
- Bachelor’s degree from an accredited university or college (or a high school diploma/GED or equivalent with considerable relevant work experience)
- Some prior professional experience (can include internships)
- Fluency in French and English both verbal and written.
- Significant prior professional work experience with demonstrated achievement in Canadian Retirement/Benefits, and/or Operations/Service-oriented environment.

**Desired Characteristics**
- Prior GE Experience
- Solid interpersonal skills; ability to work effectively in a team-based environment
- Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness
- Proficiency in HR systems (ex. Workday) and technologies
- Ability to quickly embrace new technologies
- Experience establishing and maintaining customer and supplier relationships
- Supportive team player with a drive to create a positive work environment
- Applies solid judgment ensuring integrity, compliance, & confidentiality
- Passion for continuous process improvement and simplification
- Ability to anticipate and resolve challenges
- Strong analytical and problem-solving skills with proven ability to organize and analyze data
- Ability to work in a fast-paced environment, prioritize multiple tasks and meet deadlines
- Self-starter who can manage multiple tasks simultaneously with mínimal supervision
- Ability to communicate effectively verbally and in writing across all levels within the organization
- If contracted in Canada: _
- You must have legal authorization to work in Canada and any offer of employment is conditioned upon the successful completion of a background investigation._

**Spécialiste de la retraite - Canada H/F**

**Résumé du rôle/objectif**

Dans ce rôle, vous serez chargé de superviser un ou plusieurs processus de retraite, ce qui inclut le développement d'une compréhension approfondie de systèmes, de processus et de règles législatives spécifiques. Identifiez les tendances et/ou les améliorations des processus et prenez en charge toutes les tâches axées sur les opérations associées à ces processus, y compris le travail quotidien, l'externalisation et l'audit. Tirez parti d'une expertise approfondie pour travailler en collaboration avec les équipes internes des opérations humaines de GE Vernova afin de résoudre les problèmes.

**Responsabilités essentielles**
- Être l'expert des plans et/ou des politiques et être capable de travailler avec les propriétaires de plans et de politiques sur des idées de conception
- Maintenir des normes élevées de précision, de rapidité et de qualité afin de garantir le respect des exigences légales pertinentes et des politiques de GE Vernova
- Superviser un ou plusieurs processus de retraite, y compris la priorisation et l'assistance au dépannage
- Assurer la liaison avec les auditeurs externes pour effectuer l'audit annuel des pensions
- Gérez les indicateurs, les révisions mensuelles, les

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