Technical Specialist or Technical Lead, Sensor

2 months ago

Calgary, Canada Hexagon Full time

Overview:
Hexagon's Autonomy & Positioning division is seeking a **Technical Specialist or Technical Lead, Sensor Fusion **to join a global leader in engineering and manufacturing, where you will have the opportunity to work on cutting-edge technologies that make a significant impact. In this role, you will support some of the industry's leading companies by coordinating and demonstrating Hexagon Autonomy & Positioning’s innovative solutions and assisting new customers in integrating our products.

**Responsibilities**:
As our **Technical Specialist or Technical Lead, Sensor Fusion**, your main responsibilities would be to:

- Support the sales process by coordinating successful evaluations to increase the adoption of Hexagon A&P products and services
- Perform post-evaluation follow-up on sensor fusion product demonstrations and feedback to Product Management
- Develop and maintain detailed technical documentation to external customers and internal support teams, including troubleshooting guides, FAQs, and knowledge base articles
- Integrate new products into the support organization, including developing support materials and training support teams
- Provide training to sales and support teams to enhance their knowledge as well as customers as part of the post-sales support process
- Manage cases escalated to product development teams by thoroughly documenting the issue, providing detailed context, and ensuring clear and timely communication between support and development teams
- Provide advanced technical support, resolving complex issues escalated from other support teams
- Track the progress of escalated cases, facilitate follow-up actions, and ensure that resolutions are effectively communicated back to the customer and internal stakeholders

Qualifications:
**Must-have**:

- B.Sc. in Geomatics, Electrical, or Electronics Engineering or related STEM discipline.
- Minimum 4 years of experience in engineering or technical support, preferably with GNSS and INS.
- Strong knowledge in GNSS/INS/sensor fusion theory including related sensor technologies, performance characteristics, error sources, and compensation methods.
- Familiarity with combined (tightly and deeply coupled) systems, particularly the integration of GNSS and INS technologies, and their use in various operational environments.
- Strong problem-solving skills and ability in utilize diagnostic tools for system evaluation, debugging, and troubleshooting.
- Experience with hardware interfaces, serial communications, and network protocols.
- Excellent verbal and written communication skills and self-motivated team player.
- A valid driver’s license and passport and the ability to travel domestically and internationally up to 25% of the time to meet with customers, provide on-site assistance, or attend industry events.

**Key success factors**:

- Excellent interpersonal skills and able to work effectively within a multi-disciplinary team.
- Outgoing and energetic with exceptional people skills in a collaborative environment.
- High attention to detail and highly organized.
- Strong multitasker with keen ability to prioritize.
- Performs well under pressure, especially in customer-facing situations.

**Nice-to-have**:

- Proficiency in ticketing systems, such as Salesforce, ServiceNow, JIRA, or similar platforms.
- Experience using Waypoint post-processing and NovAtel Application Suite (NAS) software.
- Experience with other programming languages (C#, Python, MATLAB, etc.).

This position is with Hexagon’s Autonomy & Positioning division, a global technology leader, pioneering end-to-end solutions for assured positioning and autonomy on land, sea, and air. Our work touches every aspect of life, from sustainability on Earth to enabling autonomy. Within the Autonomy & Positioning division your work will contribute to the operation of our brands NovAtel, AutonomouStuff, VERIPOS, and Antcom. Come see why we are recognized as one of Alberta’s Top Employers

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