Cx Market Research Analyst

6 months ago

London, Canada J.D. Power Full time

Be where the voice of the consumer meets the value of the brand. At J.D. Power, you'll be at the heart of commerce, working for a worldwide leader whose intelligence and insights are shaping the way people sell, and the way people buy.

**Title**:Market Research Analyst - P1

**Reports to**:Research Manager, CX Solutions

**The Role**: The Market Research Analyst will collaborate with team members, internal departments, and clients to ensure Customer Experience (CX) market research programs are built to specification while meeting our clients' business objectives. The Market Research Analyst will be working within a fast-paced team environment and will be personally responsible for the data collection and delivery of reports and analysis to our clients. The Market Research Analyst is a quick learner who craves learning new skills and can work under deadline pressures. The Market Research Analyst will have an interest in the CX industry and providing transformative solutions to various industries.

**The Impact**: At J.D. Power, you'll be working for a worldwide leader of marketing information services, providing an unbiased view of the voice of the customer to businesses and consumers. Each year, J.D. Power interacts with millions of respondents around the world to better understand their opinions, perceptions, and expectations about a variety of products and services - and our roles are integral to our company's success.

**Responsibilities**:

- Support the implementation and ongoing managed services for CX programs
- Support the design of questionnaire, sample programming, and data processing specifications
- Develop reports and client presentations
- Deliver customized analysis and respond to client requests in a timely manner
- Support the planning and execution of client meetings on a regular basis
- Support financial management activities with your assigned projects
- Coordinate multiple project tasks simultaneously with limited supervision
- Validate integrity of data for research projects
- Ensure the accuracy of client deliverables
- Establish professional working relationships within the department and with other departments and clients where appropriate
- Support and promote the company's Code of Business Ethics, Company Values, and Leadership Attributes

**Qualifications**:

- Excellent interpersonal, verbal, and written communications skills
- Demonstrated problem solving, analytical reasoning, and decision-making skills
- Strong attention to detail
- Strong multi-tasking, organizational and time management skills
- Sense of urgency necessary to meet goals, objectives, and deadlines
- Adaptable, resilient, and a proactive self-starter
- Ability to work both independently and as part of a team
- Proven leadership abilities, accountability, and initiative
- Experience with or knowledge of quantitative and qualitative market research and analysis strongly preferred
- Experience with or knowledge of survey research, questionnaire design, analysis planning, fielding/data collection, data interpretation, and reporting strongly preferred
- Analytical and writing skills strongly preferred
- Experience with SPSS and other data analysis tools preferred
- Proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook)
- BA/BS degree from a four-year college or university preferably in a related major such as marketing research, marketing, business, management, mathematics, sociology

**The Way We Work**:

- Leader Led
- Remote First
- Foster Flexibility
- Reward Performance
- Time Off Matters

**Our Hiring Manager says**: We're looking for someone who is enthusiastic, quick-thinking, and knows the fundamentals of market research. You would work in a rapidly changing business environment with a core philosophy of having the best associates, using the best tools, and giving the best advice to our clients. The J.D. Power name is known around the world and you'll be proud to work here.

**The Career Opportunity**: Growth opportunities are considerable, both within the CX Solutions department as well as across the organization. Career pathways are defined, and given both our growth projections and our desire to promote from within the company, the right associate has numerous avenues to pursue.

**The Team / The Business**: At J.D. Power, you'll work in a flexible, friendly, collaborative team environment. We understand the value that our associates provide for our clients and for the company, and encourage innovative thinking that addresses the latest industry and technological developments.

**Company Mission**

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges.

**Our Values**

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.

Truth Finders - At J.D. Power, we are proud of

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