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Oracle Netsuite Functional Manager

1 month ago

Oakville, Canada BDO Full time

**Putting people first, every day**

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

**Your Opportunity**

**Responsibilities will include**:

- **Talent**
- Support the addition of new talent through participation in the recruitment process
- On-going mentoring and coaching of the team including of performance management and career guidance
- Team utilization planning and forecasting
- Ensuring our support professionals have the skills, experience and capacity required to deliver our service offerings
- **Engagements**
- Manage multiple engagements against budget, timeline and scope
- Provide financial and accounting recommendations to clients operating on Netsuite
- Be to go-to for the Netsuite team on financial and accounting best practice advice as needed when supporting clients
- Monitor and manage vendor relationships where applicable.
- Leading internal and external action planning meetings and driving deliverables to closure
- Act as an escalation contact on and off hours as needed and manage any customer satisfaction or delivery concerns
- Build deep relationships with Clients and assist in expanding engagement
- Possible travel to client sites to perform services and/or build client relationships
- **Operations**
- Ensuring effective delivery of operations and high customer service
- Ensuring the adherence to a consistent standardized service delivery model rooted in IT Service Management (ITSM) best practices
- Support the finance team as part of the month end billing process
- Support the evolution of tools and operational procedures driven through the lens of continuous improvement
- Update / Establish, track and report on Key Performance Indicators supporting the delivery of operational excellence
- **Growth**
- Understand the Solution Operations offering and participate in pre-sales presentation, pricings and proposals
- Assist in development & implementation of new service offerings
- Contribute and lead one or more aspects of the practice annual business plan

**How do we define success for your role?**
- You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and CollaborationYou understand your client
- 's industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
- You identify, recommend, and are focused on effective service delivery to your clients
- You share in an inclusive and engaging work environment that develops, retains and attracts talent
- You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
- You grow your expertise through learning and professional development

**Your experience and education**

Bachelor
- 's degree in business, technology or a related discipline
- Oracle Netsuite ERP Consultant certification
- 6+ years experience with Oracle Netsuite ERP systems5+ years
- ' experience in the Information Technology / Consulting space with demonstrated operational experience
- 5+ years' experience in overseeing software projects / programs
- 5+ years' experience in managing and mentoring a team of at least 5 team members
- 5+ years' experience in engaging in pre-sales activities including estimations and proposal writing
- 3+ years' experience in managing upwards inclusive of engaging with senior customer personnel (Controllers, Directors, VPs etc)
- 3+ years' experience in creation and implementing operational procedures and continuous improvement activities
- Certification / Working Knowledge in Agile or Scrum methodology or Project Management

**Other Skills**
- Certification / Working Knowledge in ITIL or ITSM related programsUnderstanding of key concepts and fundamentals in Oracle
- 's Netsuite ecosystem
- Strong customer relationship skills
- Excellent communication and presentation skills
- Excellent troubleshooting and problem solving skillsExcellent in multi-tasking and time management

**Why BDO?**

Our people-first approach to talent has earned us a spot among Canada's Top 100 Employers for 2024. This recognition is a milestone we're thrilled to add to our collection of awards for both experienced and student talent experiences.

Our firm is committed to providing an environment where you can be successful in the following ways:

- We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
- We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
- We support your achievement of personal goals outside of the office and making an impact on your community.

**Giving ba