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Analyst Solution Management

4 weeks ago

Montréal, Canada Canadian National Railway Full time

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

**Job Summary**

As a Specialist, you will be expected to understand business requirements, troubleshoot issues, perform analysis, design, and program using ITIL framework. Technical documentation, impact analysis, QA scripts & test scenarios are also functions and capabilities within the Specialist’s toolkit.

You are a focused, determined, inquisitive, and independent individual. Who thinks outside of the box and uses your experiences to navigate the challenges of a fast-paced environment; to ensure job well done, on behalf of our Business partners and CN Customers.

**Main Responsibilities**
- 15+ years experience with mainframe development.
- Development using Natural programming language.
- Online IMS/Natural programming with screens.
- Batch processing with JCL.
- Perform analysis of system issues, to design effective solutions to meet business needs.
- Provide estimates, technical design, program specifications, code, unit test and integration testing. Assist with QA of other Team members changes.
- Contribute to, prepare implementation plan for deployment, cutover and fallback. Monitor promotion.
- Ensure compliance with all CN IT standards (e.g. code reviews, security, architecture, systems platform, performance, service now SLAs, SOX etc).

**Operational Excellence**
- Provide 24/7 support of SRS service offerings to meet service level agreements (SLA).
- Lead incidents and support problem investigations, providing resolutions and follow-up on lessons learned.
- Provide technical expertise and leadership in mitigating solutions as project resource.
- Experience using Microsoft (Teams) and Service Now (SNow) to leverage SDLC and meet service level commitments.
- Work with Product Managers to ensure all work is prioritized and approved by Product Owners.
- Support business continuity planning and disaster recovery (BRP/DR) efforts.
- Complete service requests in timely manner to contribute to KPIs on system performance and availability.

**Delivery/Modernization**
- Participate in T2C transition of new projects to core support.
- Ensure compliance with all CN IT standards (ie Security, SOX etc).
- Change and release management procedures must be adhered to using Service Now.
- Provide automated solutions for process and support activities to reduce resolution time.
- Facilitate/participate in meetings and brainstorming workshops with projects, business, and external partners.

**Customer Satisfaction**
- Foster strong relationships with business partners, and ITCC.
- Manage (on rotation basis) Team mailbox and Service Now requests.
- Liaison with other teams, vendors, and managed services.
- Assist with business prioritizations for enhancement/defects.

**Education/Certification/Designation**
- Bachelor's degree in computer science and software engineering.
- Bilingual with high proficiency in English (spoken/written)
- Ability to communicate effectively with management, as well as across technical & business areas.
- Excellent listening and interpersonal skills.
- Strength in problem solving, and analytical skills.
- High energy leader who engages and motivates others.
- Ability to work independently, and as member of a high functioning team**.**

**Technical Skills/Knowledge**
- Functional design skills
- Programming language Natural/Adabas, Cobol
- Understanding of batch processing concepts, knowledge of Job Control Language (JCL), Vsam, Syncsort, Job scheduler
- IBM 3090, OS MVS
- DB2 SQL, Data studio
- MQ transactions, Visual Edit
- EDI, Webmethods

**About CN**

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

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