Business Solutions Support Analyst

1 month ago


Montréal, Canada Maison Battat Inc. Full time

**Business Solutions Support Analyst**

**Maison Battat Inc. - Montreal QC**

At Battat, we’re in the business of making kids happy. Thanks to our team of dynamic, talented and motivated individuals, we design and manufacture high quality, educational, and innovative toys that kids and parents around the world have loved for over 45 years

Joining Battat means working in a multidisciplinary team within a growing privately-owned international company. It also means joining a stimulating workplace, full of professional challenges and the possibility to develop and grow.

If you are collaborative with a positive, can-do attitude, creative, eager to learn, passionate about IT solutions and process improvements, this position is for you Join us today and start a brand-new career at Battat

**Responsibilities**
- Participating in continuous improvement initiatives involving IT in any of the business units.
- Performing continuous training to business users so they make the best use of the systems and use them effectively.
- Creating and maintaining training materials (videos, documents, process maps, data model).

**Education and Experience**
- College diploma in computer science, business administration, business analytics, project management or relevant experience;
- 2-3 years of experience in a similar role;
- Having participated in digital transformation project(s) (an asset)

**Knowledge and Skills**
- Having worked with SmartSheet or any project management system;
- Strong knowledge of Microsoft Office 365 Suite and SharePoint
- Team player, effective communicator and excellent time-management and organizational skills
- Problem solving skills, demonstrate autonomy and initiative
- Knowledge of ERP, PIM, DAM, E-Commerce platforms, Power BI or SQL Reporting Services systems (assets)

We offer a competitive salary based on experience, a generous group benefits package, and continuing education.

**Analyste au support - Solutions d’affaires**
**Maison Battat Inc. - Montréal QC**

Chez Battat, notre mission est de rendre les enfants heureux. Grâce à notre équipe de personnes dynamiques, talentueuses et motivées, nous concevons et fabriquons des jouets de haute qualité, éducatifs et innovants que les enfants et les parents du monde entier adorent depuis plus de 45 ans

Rejoindre Battat, c'est travailler au sein d'une équipe multidisciplinaire d’une entreprise internationale privée en pleine croissance. C’est aussi rejoindre un milieu de travail stimulant, rempli de défis professionnels et de possibilités d’évolution et de croissance.

Relevant de la directrice informatique, architecture de données et transformation l’**Analyste au support - Solutions d’affaires **sera responsable du support applicatif auprès des diverses unités commerciales ainsi que d'assister la directrice informatique dans l'analyse, la planification et l'exécution des projets stratégiques de transformation numérique.

Si vous êtes un collaborateur(trice) doté(e) d'une attitude positive, créatif(tive), désireux(euse) d'apprendre, passionné(e) par les solutions informatiques et l'amélioration des processus, ce poste est fait pour vous Rejoignez-nous dès aujourd'hui et démarrez une toute nouvelle carrière chez Battat

**Responsabilités**
- Assurer le support applicatif sur SmartSheet ainsi que sur les systèmes principaux en résolvant les problèmes fonctionnels rencontrés par les utilisateurs.
- Offrir de la formation continue et de l’encadrement aux utilisateurs afin d’assurer une utilisation des systèmes adéquate et efficace.
- Assister la direction dans les projets stratégiques d’implantation et de transformation numérique.
- Participer aux diverses initiatives d'amélioration continue des unités commerciales impliquant les technologies de l'information.
- Créer et maintenir des documents de formation (vidéos, documents, cartes de processus, modèle de données).

**Éducation et expérience**
- Diplôme collégial en informatique, administration des affaires, analyse commerciale, gestion de projet ou expérience pertinente
- 2 à 3 ans d'expérience dans un rôle similaire
- Avoir participé à un ou des projet(s) de transformation numérique (un atout)

**Connaissances et compétences**
- Avoir travaillé avec SmartSheet ou tout autre système de gestion de projet ;
- Excellente connaissance de la suite Microsoft Office 365 et de SharePoint ;
- Esprit d'équipe, communicateur efficace et excellentes compétences en gestion du temps et en organisation ;
- Compétences en résolution de problèmes, démontrer de l'autonomie et de l'initiative ;
- Connaissance des ERP, PIM, DAM, plates-formes de commerce électronique, Power BI ou des systèmes de rapports SQL Reporting Services (atouts).

Nous offrons un salaire compétitif basé sur l'expérience, un programme d'avantages sociaux généreux et une formation continue.

**Job Types**: Full-time, Permanent

**Benefits**:

- Denta


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