Technical Support Representative

4 weeks ago

Richmond, Canada GE HEALTHCARE Full time

**Roles and Responsibilities**
- Troubleshoot and resolve product performance issues through remote communication methods;
- Dispatch, coordinate and support Field Service Personnel where applicable;
- Update and maintain service call records and customer information as outlined in Service Operating Procedures, e.g. CRM call records;
- Support and assist in the sale of service contracts
- Office-based position and may be required to perform field services on occasion
- ** Experience and Educational Requirements**
- Diploma in technical studies; A+ and or Network +
- Experience in a technical customer support/service or call centre role
- Previous experience with direct customer contact, preferably within a global organization
- Previous medical device servicing experience or prior experience as a biomedical engineer with an ultrasound background
- Familiarity working with CRM databases
- ** Skills Requirements**
- Commitment to high level of customer service
- Excellent interpersonal and oral and written communication skills;
- High degree of professionalism in dealing with difficult situations and demanding customers;
- Proven organizational skills with the ability to prioritize tasks;
- Logical thinker with proactive troubleshooting and critical problem solving skills;
- Self
- motivated with ability to work in a close team environment
- Strong technical abilities with prior troubleshooting experience in hardware, software, and computer networking; TCP/IP & Wireless networking experience;
- Strong PC skills, competent with Microsoft Office and proficient with Windows XP 7 & 8 environment;
- Ability to learn new systems and technologies quickly;
- Fluent in English. The ability to speak other languages will be a definite asset;
- ** Other Information** Shift, on-call, overtime and holiday work required

**Additional Information**:
**Relocation Assistance Provided**:No

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