Technical Support
2 weeks ago
Job Overview:
We are seeking a Technical Support professional to join our team in Richmond BC. As a Technical Support, you will be responsible for providing assistance and resolving technical issues for our customers. This is a full-time position that requires strong technical skills and excellent customer service abilities.
**Responsibilities**:
- Troubleshoot and resolve hardware and software issues
- Assist with network setup and configuration
- Collaborate with other IT team members to resolve complex technical problems
- Maintain accurate records of customer interactions and solutions provided
- Ensure customer satisfaction by providing timely and effective support
**Requirements**:
- Previous experience in desktop support or IT support role
- Proficient in Windows operating systems and EPR
- Knowledge of computer networking concepts, including LAN and VPN
- Familiarity with computer hardware components and troubleshooting techniques
- Strong problem-solving skills and ability to think analytically
- Excellent customer service skills with the ability to communicate technical information to non-technical users
**Job Types**: Full-time, Permanent
**Salary**: $40,000.00-$50,000.00 per hour
**Benefits**:
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Commission pay
**Experience**:
- IT support: 1 year (preferred)
Licence/Certification:
- CompTIA A+ (preferred)
Work Location: In person
Expected start date: 2024-05-18
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