Technical Support

2 weeks ago


Richmond, Canada Astrom Training Solutions Inc. Full time

Job Overview:
We are seeking a Technical Support professional to join our team in Richmond BC. As a Technical Support, you will be responsible for providing assistance and resolving technical issues for our customers. This is a full-time position that requires strong technical skills and excellent customer service abilities.

**Responsibilities**:

- Troubleshoot and resolve hardware and software issues
- Assist with network setup and configuration
- Collaborate with other IT team members to resolve complex technical problems
- Maintain accurate records of customer interactions and solutions provided
- Ensure customer satisfaction by providing timely and effective support

**Requirements**:

- Previous experience in desktop support or IT support role
- Proficient in Windows operating systems and EPR
- Knowledge of computer networking concepts, including LAN and VPN
- Familiarity with computer hardware components and troubleshooting techniques
- Strong problem-solving skills and ability to think analytically
- Excellent customer service skills with the ability to communicate technical information to non-technical users

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$50,000.00 per hour

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person

Expected start date: 2024-05-18



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