Technical Support Representative
7 months ago
Connex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our customers; we are passionate about providing the best employee experience possible through dedicated coaching, feedback and ongoing development.
We are looking for dedicated, and enthusiastic Technical Support Representatives to join our Technical Support Department. You’ll be taking incoming calls from Internet, Digital Phone and Cable TV subscribers and troubleshooting their technical issues. You’ll help by walking them through troubleshooting steps over the phone, or sending a technician to their home to fix their issues in person.
- They are hungry for growth and committed to ongoing learning, self-fulfillment, health, and happiness
- They work to drive limitless improvement and innovation, while sharing ownership and leading by example at every step
- They support, value, and respect every team member with open communication, equal opportunity and positivity to achieve goals together.
**Schedule Availability**: Mon-Sun between hours of 7am - 1am (rotating shifts)
**Wage**: $16.65/Hour
**Office Location**: Work from home (In-office work available)
**What We Have to Offer**:
- An amazing team of coworkers and support staff
- A fun work culture that appreciates you
- Ongoing development and career advancement - We promote from within; advance your career through your actions
- Medical, Dental and Vision Benefits after 6 Months
**Working as a Technical Support Representative, You Will**:
- Provide exceptional customer service and problem solving by responding to inbound calls
- Resolve technical issues associated with customer's internet connection, cable TV and digital phone
- Have the ability to work with basic computer users who require assistance from agents who are patient and are strong communicators
- Ability to work from home
- Be an active listener who can show empathy and patience in a non-scripted environment
- Work in a fast paced, high volume, environment
- Be comfortable with change
- Achieve performance goals for call time, accuracy, quality, de-escalation, and customer satisfaction
Working as a Technical Support Representative, You Should Have:
- A Passion for helping people
- Stellar attendance and punctuality are a must
- Minimum 1-year customer service experience preferred
- Ability to receive and implement ongoing feedback / coaching
- Exceptional customer service and interpersonal phone etiquette skills
- Comfortable with technology, the Internet, Windows, and competent typing skills
- Ability to successfully employ de-escalation strategies
- Strong oral/written communication skills
- Must be results oriented
- Motivated to be a consistent performer
- Availability to be scheduled between 7am and 1am Mon-Sun
**Additional information**:
INDHP
-
Jr. Technical Support Representative
6 months ago
Richmond Hill, Canada Amico Full time**Jr. Technical Support Representative** Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading manufacturer of Medical Equipment with 9 manufacturing facilities employing over 1100 people across North America. We are currently looking for a Technical Support professional to join our growing...
-
Technical Support Representative
7 months ago
Richmond Hill, Canada Connex Telecommunications Full timeConnex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our customers; we are passionate...
-
Technical Sales Representative
6 months ago
Richmond Hill, Canada Sure Sale Inc Full timeSure Sale Inc. is seeking a full-time Technical Sales Representative to join our team in Richmond Hill, ON. This is a permanent role with Monday to Friday working hours from 8 am to 4 pm. If you have previous technical sales experience, it will be considered an asset. Join our positive and relaxed team environment that offers learning and growth...
-
Technical Sales Support
6 months ago
Richmond Hill, Canada EUROfase Inc. Full time***: This position is for an in-house Customer Care Technical Representative supporting our Sales Reps, Distributors and End Users. The Customer Care Technical Support Representative will play a pivotal role in ensuring our customers receive unparalleled support and assistance. **POSITION RESPONSIBILITES**: 1. Customer Service: - Assist customers in...
-
Customer Technical Support Representative
2 months ago
Richmond, Canada Shearwater Research Full time**Job Posting: Customer Technical Support Representative**: A Customer Technical Support Representative at Shearwater is tasked with providing top quality care and information to both end users and shops to ensure we meet our brand promise: Powerful, Simple, Reliable. Work with a dedicated customer support team, including other support agents, sales reps and...
-
Technical Support Specialist
6 months ago
Richmond Hill, Canada Open Text Corporation Full time**Technical Support Specialist**: - Req id: 40031- Richmond Hill, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world,...
-
Technical Support Specialist
6 months ago
Richmond Hill, Canada opentext Full time**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Customer Technical Support Representative
3 months ago
Richmond, Canada Shearwater Research Inc. Full time**We create powerful, simple and reliable technology for demanding divers.** We are a world leader in the design and manufacture of computers for all types of divers, offering products which are powerful, simple, and reliable. We take pride in our corporate culture of high energy excellence, with self-managed professionals who thrive in delivering results,...
-
Technical Support Specialist
6 months ago
Richmond Hill, Canada Veridos Canada Ltd. Full timeWe make identities more secure every day. Technical Support Specialist **Location**:Richmond Hill**Stellen-ID**:24000**Business Sector**:Veridos Canada Ltd.Veridos handles innovative, large-scale projects every day. Whether it’s transferring 40,000 handwritten pages to a centralized population register, establishing a nationwide IT and data capture...
-
Technical Support Representative
6 months ago
Richmond, Canada GE HEALTHCARE Full time**Roles and Responsibilities** - Troubleshoot and resolve product performance issues through remote communication methods; - Dispatch, coordinate and support Field Service Personnel where applicable; - Update and maintain service call records and customer information as outlined in Service Operating Procedures, e.g. CRM call records; - Support and assist in...
-
Technical Service Representative
6 months ago
Richmond Hill, Canada Safeway Insurance & Financial Services Full timeSafeway Insurance has been providing insurance coverage and professional advice to our customers for over 45 years. We are currently looking for an experienced and knowledgeable individual to join our team as a technical service representative. **Responsibilities (these may vary, depending on your experience)**: - Process renewals, policy changes, and...
-
IT Technical Support Specialist
2 weeks ago
Richmond Hill, Ontario, Canada Onico Solutions Full timeTechnical Support Role OverviewWe are seeking a highly skilled Technical Support Analyst/IT Administrator to join our team at Onico Solutions in Woodbridge, ON. As a key member of our IT department, you will be responsible for maintaining our company's IT infrastructure, troubleshooting desktop and network issues, and providing exceptional customer...
-
Technical Sales Representative
2 months ago
Richmond Hill, Canada Global Industrial Full timeGlobal IndustrialCorporate OverviewFor over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full...
-
Technical Service Representative
6 months ago
Richmond Hill, Canada PD InternationalDemon Powersports Full time**Position**: Parts/Product Technician - Technical Analyst - Product Support **Objectives**: **RESPONSIBILITIES** - Must possess exceptional technical understanding and troubleshooting skills relating to the motorcycle/ATV/PWC industry. - Conduct data analysis of warranty claims and field reports to define and prioritize quality issues. - Daily review of...
-
IT Technical Support Specialist
1 day ago
Richmond Hill, Ontario, Canada Onico Solutions Full timeTechnical Support RoleThe IT Technical Support Specialist is a key member of our team, responsible for providing top-notch technical support to our clients. This role requires a strong understanding of computer systems, networks, and software applications.About the PositionThis full-time position is located in Woodbridge, ON, and offers a competitive annual...
-
Technical Sales Representative
2 months ago
Bible Hill, Canada Armtec Inc Full time**Armtec Inc.** is a leading national manufacturer of water management and drainage solutions in Canada. Our dedicated team is focused on your success, making us a trusted partner for transportation, public works, forestry, agriculture, oil and gas, and mining operations throughout the country and abroad. **TECHNICAL SALES REPRESENTATIVE**: - New Brunswick...
-
Technical Support Specialist
4 weeks ago
Richmond Hill, Ontario, Canada Schindler Consulting Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Schindler Consulting. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their computer systems and applications are running smoothly.
-
Technical Sales Representative
2 weeks ago
Richmond Hill, Canada Global Industrial Company Full timeGlobal IndustrialCorporate OverviewFor over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full...
-
Senior Technical Solutions Specialist
4 weeks ago
Richmond Hill, Ontario, Canada Trimble Full timeJob OverviewWe are seeking a highly skilled Senior Technical Solutions Specialist to join our team at Trimble. As a key member of our Applanix AMS division, you will be responsible for providing technical support and advice to customers, sales representatives, and product managers on applications, product performance, installation, and critical topics.
-
Technical Support Specialist
7 months ago
Richmond Hill, Canada Giesecke+Devrient Full timeJob Summary We are seeking a Technical Support Specialist to join our team. In this position, you will be responsible for servicing and operating our Identification Solutions for government customers and regional authorities. This is a remote position with travel to client locations within North-, South- America and Caribbean, and based within...