Manager, Settlement and Integration Services

2 weeks ago

Surrey, Canada DIVERSEcity Community Resources Society Full time

**Job Title**: Manager, Settlement and Integration Services

**Status**:Regular, Full time
**Hours**:37.5 hours
**Schedule**:Monday - Friday

**Start Date**:ASAP

**Date Posted**: January 3, 2023
**Closing Date**: Open Until Filled

**Opportunity**:
DIVERSEcity Community Resources Society is seeking a **Manager, Settlement and Integration Services** to join our Direct Services Department.
Reporting to the Senior Manager, Community Development, the Manager, Settlement and Integration Services is responsible for the effective and efficient delivery of DIVERSEcity's IRCC - Settlement and BCSIS contracts. This position plays a crucial role in the organization: delivering high-quality programming, building relationships with residents and community partners, and ensuring program improvement through data-driven evaluation. The Manager is expected to manage the human resources, financial resources, contracts, and risk within portfolio, as well as grow the portfolio through monitoring emerging client and community needs, securing funding, for existing and new programs/ services and develop responsive and innovative programming that centers around JEDI (justice, equity, inclusion and diversity) principles. The manager will also contribute to the agency's strategic platform.

**Key Responsibilities**:

- Leads and support Settlement and Integration Services efficiently and effectively in accordance with best practices, contractual obligations and DIVERSEcity policy and procedures;
- Monitors and ensures program services quality, innovation, participation, utilization and evaluation.
- Ensures program staff are managed from a strength based approach and compliance with Collective Agreement and agency Policies and Procedures
- Prepare budget forecast of assigned programs and monitor programs expenditures, together with the finance department;
- Provides reports to funders, assigned supervisor or Board of Directors, as required;
- Provide supervision and coaching to ensure all staff provide professional, client-centered support which enables culturally agile and excellent services;
- Coaches and supports staff to continuously grow and thrive
- Ensures seamless program delivery by ensuring adequate staffing levels by conducting recruitment, selection and hiring pf new personnel;
- Utilizes an intersectional lens to develop services that are tailored appropriately according to age (e.g. youth, adult, older), culture, socio-economic background, gender, sexual orientation, income, language level, pre-post migration experience, etc. to ensure accessibility to all newcomers.
- Participates collaboratively within internal teams, external committees, advisory groups and relevant networks to be informed and updated on emerging issues, build capacity of programming and to advocate on behalf of newcomers to help address service gaps in the community;
- Actively participates in opportunities (both internal and external) for both knowledge and skill development in settlement services growth and development (e.g. professional development training, coaching, program manager meetings, networking, needs assessment, community growth trends and initiatives);
- Develop annual and long-range program plans to grow the Settlement and Integration Services portfolio;
- Actively develops strategic partnerships with non-traditional sectors and partners;
- Oversees the ongoing engagement and leadership settlement issues within Surrey and North Delta
- Experience working in a unionized environment as asset
- Experience managing IRCC contracts as asset
- Conducts contracts negotiations under the direction of the Senior Manager and Director, Community Development
- University degree in social science or relevant;
- Proven recent program development experience, with knowledge of federal, provincial and other funding sources;
- A minimum of 3-years of experience working in a community based non-profit society or related experience;
- A minimum of 2-years of experience in program management
- Experience in proposal/grant writing
- A minimum of 2-years of experience working with older adult and/or social integration programming;
- A minimum of 1-year of experience in supervising staff, preferably within an unionized setting;
- Experience with budget forecasting and expenditure monitoring;
- Strong English language skills including written, oral and presentation skills. A second language would be considered as asset;
- Strong organizational and time management skills;
- Strong computer literacy skills, in particular, MS Office (Word, Excel, PowerPoint);
- Social media marketing a definite asset;
- Knowledge of immigrant communities and settlement issues;
- Knowledge of Outcomes measurement;
- Knowledge of Surrey, North delta, White Rock and/or Langley communities as asset'
- Ability to manage multiple priorities and timelines, in fast-paced environment;
- Excellent problem solving ability, discretion and judgement;
- Able to work independently and collegi

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