IT Support Specialist
3 weeks ago
Job Overview:
Reporting to: Service Manager
Core purpose of the job:
Become an expert in and respond to IT support requests related to IP telephony, wireless networks, firewall/internet connectivity, and Internet of Things (IoT) devices. The focus is on back-of-house infrastructure. You will need to continually hone your skills and knowledge in new emerging technologies to support both our internal team as well as our clients. You will ensure support tickets are responded to in a timely manner and closed/resolved as quickly as possible to the satisfaction of our client base.
**Responsibilities**:
- Install, configure, and troubleshoot computer hardware and software
- Set up and maintain computer networks, switches, firewalls, WiFi systems, IoT devices
- Ensure proper functioning of operating systems like Windows and Linux
- Perform routine maintenance on IT equipment and systems
- Collaborate with the help desk team to escalate complex issues
- Engage in Research and Development projects to help improve our solutions
**Requirements**:
- Proven experience in IT support, help desk, or technical support roles
- Strong knowledge of computer hardware, networking, and operating systems
- Ability to keep up with technical innovation and trends in IT support
- Familiarity with Windows and Linux (Debian) operating systems
- Proficiency in IT helpdesk software
- Experience with ticketing systems for case tracking and solution management
- Excellent customer service skills with the ability to communicate technical information clearly
- Ability to diagnose and resolve technical issues efficiently
- Certification in relevant IT fields is a plus
- Bachelor's degree in Computer Science or related field is preferred
- Familiarity with Python scripting/programming language is a plus
- Familiarity with Asterisk or Freeswitch would be a significant plus
You will be joining a great family oriented and informal office culture, a visionary team pushing new technologies, combined with a competitive compensation package. We offer an excellent benefit program, remote work options, and many other employee perks.
Come join one of the leading Systems Integrator companies in the Vancouver area today
Pay: $50,000.00-$65,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Surrey, BC: reliably commute or plan to relocate before starting work (required)
**Experience**:
- IT support: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Expected start date: 2024-06-03
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