Clerical Supervisor

3 weeks ago


Thunder Bay, Canada CAA North & East Ontario Full time

**POSITION: Clerical Supervisor**

**LOCATION: Hybrid: Ottawa or Thunder Bay**

**This is a hybrid position with occasional attendance at a regional office**

**Reports To**:Assistant Operations Manager, Automotive Services**

**Summary**:
The Clerical Supervisor will oversee all clerical operations in the Automotive Services Department as well as act as a customer service liaison between Members and the Department. They will be responsible for the clerical staff as well as serving our members in a timely and accurate manner by resolving any emerging concerns the members may have.

**Responsibilities and Duties**:

- Monitor and review weekly financial audits.
- Oversee and approve Member reimbursements.
- Review and approve large financial transactions and payments.
- Assist with billing inquiries from the contractor network.
- Manage performance and provide coaching as necessary.
- Assist the contractor network with technology solutions.
- Provide accurate, valid, and complete information to the member as well as to Club personnel.
- Handle Member concerns, provide solutions and alternatives in accordance with the SLA.
- Ensure the Member Response Tracking System (MRTS) is updated regularly and with accuracy.
- Log progress of service issues on the Member’s file.
- Facilitate the damage claim process with our Contractor network and act as the liaison between Members and contractors regarding damage claims.
- Provide administrative support to the Automotive Services Operations team as required.
- Work closely with the Finance department when processing monetary claims.

**Requirements**: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Previous experience in the towing industry would be an asset
- Experience with bookkeeping or financial auditing.
- Experience with Microsoft 365 (Word/Excel/Outlook) is an asset
- Experience working within the automotive sector is an asset
- Previous experience in Customer Service and/or Retention
- Basic Vehicle Mechanical knowledge would be an asset
- Ability to work in several databases
- Strong Computer/Technology skills
- Ability to work independently
- Strong Communication skills
- Bilingualism an asset
- Ability to work under pressure
- Excellent attendance and punctuality

**Compensation**:

- Salary $45,000-$50,000
- Health & Dental Benefits
- Pension Plan
- 3 Weeks Vacation
- CAA Membership

Employment is contingent on satisfactory results of a Criminal Background Check and references

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer Service/Retention: 1 year (preferred)
- Supervisory: 1 year (preferred)
- Bookkeeping/Financial Auditing: 1 year (preferred)

Work Location: Hybrid remote in Thunder Bay, ON


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