Service Advisor

1 month ago


Abbotsford, Canada Cropac Equipment Inc. Full time

**Service Advisor**

**Competitive compensation, based on experience**

The Service Coordinator is the primary point of contact with customers and is responsible for providing administrative and customer service support while maintaining a courteous and respectful attitude in all:
**Job Duties**
- Work with Operations Manager, Service team, and parts Department to create service estimates.
- Responsible for work orders from open to close for all booked work.
- Work with the parts department to ensure efficient operations and service.
- Communicate with customers to provide work progress updates and follow up.
- Schedule field service and ensure the service trucks follow the maintenance schedule.
- Address customer complaints and inquiries in a courteous, professional manner.
- Report to Operation Manager daily with all on-going service activity.
- Work with sales team to schedule crane preparation for sale and rental.
- Liaise with Cropac Transportation and Customs Manager for local transportation requirements which will include ensuring the required manpower is available for loading and unloading equipment.
- Track, schedule and maintain documents for all internal/external NDTs, CVI, equipment inspections, rental equipment, service fleet and preventative maintenance, schedules any other documentation, procedure requirements for Work safe BC.
- Audit and ensure all documentation and erectors reports, certificate is complete and accurate.
- Work with sales to prepare tower crane site books for each jobsite and crane mobilization.
- Update equipment files on Google drive, internal equipment list and inventory, as required.
- All other tasks requested or required in benefit of the company.

**Requirements**:

- Experience working in a Service Advisor/Scheduler role. Minimum grade 12 education required.
- 3+ years experience as Service Advisor (Heavy Equipment industry an asset).
- Must be fluent in all aspects of the English language.
- Ability to work independently in a busy environment.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Able to work well under pressure + Strong attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally always.
- CDK Intellidealer experience an asset

**Work Conditions**
- PPE required.
- Hazards associated with the trade.
- Work both indoors and outdoors.
- May be exposed to high levels of noise.
- We thank all applicants for their interest but wish to advise that only those selected for an interview will be contacted._

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

**Experience**:

- service advisor: 3 years (required)

Work Location: In person


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