Ford Service Advisor

4 weeks ago


Abbotsford, Canada MSA Ford Sales Full time

Join the MSA Ford Service Team

A Service Advisor initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair/service orders; maintaining customer rapport and records. Applicants with a strong focus on quality, customer service, problem solving, productivity, teamwork and excellent communication will success.

**Range of income depending on performance $80,000-$95,000 per year**

**Excellent Extended benefits including Ford pension program**

Automotive Service Advisor Job Duties:

- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; arranging test drives; checking vehicle maintenance records; examining service schedules. Communicating with customers and fellow employees in a professional and thorough manner
- Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
- Prepares Service orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering Service order into service database system.

**Responsibilities**
- Oversee service orders. Ensure that customers receive prompt, courteous, and effective service
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Answer questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Success Index at or above group standards
- Maintain good working relationship with co-workers and foster positive employee relations

**Qualifications**
- Bilingual a plus
- Automotive Customer service experience preferable
- Fantastic communication skills
- Valid driver’s license and acceptable driving record
- Vaccine verification required
- Ability to work well with others

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $80,000.00-$95,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay

**Experience**:

- Automotive Service Advisor: 1 year (preferred)

Work Location: In person

Application deadline: 2023-04-17
Expected start date: 2023-04-17


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