Process Improvement Lead

6 months ago

Newmarket, Canada York Region Full time

**Job Description**:
**POSITION PURPOSE**
Reporting to Program Manager, Process Improvement is responsible for documenting, coordinating, analyzing and communicating the department’s business improvement initiatives; facilitating and providing guidance through workshops and other methods with impacted stakeholders across the department; documenting current business processes and identifying business improvement opportunities; providing expertise in process documentation and analysis; supporting staff in business process improvements; preparing training material, coaching on methodology and tools; and coordinating internal and external benchmarking initiatives.

**MAJOR RESPONSIBILITIES**
- Identifies business improvement opportunities across the Department.
- Assists Department stakeholders in capturing, documenting and analyzing department wide business process functions, practices roles and responsibilities.
- Assists in identifying levels of service and key performance metrics to support business functions and objectives.
- Supports Department functions with workflow analysis and business process mapping.
- Assists in defining business processes through the use of various systems.
- Researches business process improvement trends and practices within the industry.
- Co-ordinates internal and external benchmarking initiatives.
- Collects and maintains data for benchmarking activities.
- Ensures that Department programs are prepared in a format consistent with corporate standards.
- Liaises with internal and external stakeholders to communicate Department activities.
- Performs other duties, as assigned, in accordance with Branch and Department objectives.

**QUALIFICATIONS**
- Successful completion of a University Degree, Bachelor of Arts or related field or approved equivalent combination of education and experience.
- Minimum five (5) years’ experience in process improvements and development.
- Solid analysis and critical thinking skills required.
- Certification in process techniques, such as, LEAN Six Sigma, Project Management Professional or other methodologies.
- Experience in leading small to medium projects.
- Knowledge and demonstrated ability in corporate core competencies including communication, innovation, teamwork and collaboration, and personal ownership

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