Client Success Representative

6 months ago


Vancouver, Canada Enkel Backoffice Solutions Inc. Full time

Salary: Base Salary of $45,000 - $55,000
**_
Do you have a solutions-driven mindset and an uncanny ability for customer satisfaction? Enkel wants a Customer Service Representative like YOU, to join our growing Vancouver team_**_ _**

**Who Are You?**

**A Day in the Life**
- Deliver exceptional customer service by fostering a welcoming environment and meeting all client concerns with professionalism and empathy.
- Owning the client experience from initial query to resolution, providing timelines for resolution as you liaise with the appropriate team members.
- Prioritize multiple incoming customer inquiries, complaints, and correspondence to resolve issues in a timely manner.
- Providing clients with visibility on the status of deliverables to avoid surprises and ambiguity in expectations.
- Support Enkel's Accounting Team with accounting and bookkeeping processes by gathering statements, receipts, and financial documentation from clients.

**Requirements & Qualifications**
- 5+ years of experience delivering exceptional customer service as a Customer Service Representative or Administrative Assistant in a service-driven work environment.
- A basic understanding of any accounting processes and cloud-based accounting tools is a unique skill you picked up along the way.
- Proven experience managing customer inquiries and issues, ideally using a ticket management system, such as Karbon, Zendesk, or Zoho. Technically versed in Microsoft Office, Google Suite, and Slack with a passion for technology and learning new systems.

**Why Enkel**

Enkel understands how integral our team's meaningful contributions and unmatched expertise are to achieving our ambitious goals. As a new member of Enkel's team, you can expect:

- **_Competitive compensation package _**and **_commission structure_** to reward your hard work.
- **_Employer-paid health and dental benefits _**to value the well-being of you and your family.
- **_Generous paid time off _**with 15 vacation days and 5 flex days to prioritize work-life balance.
- **_Collaborative and tight-knit work culture_** coupled with social gatherings and company events.
- **_Career development_**_ _and **_growth opportunities_** to realize your personal/professional goals.

**About Enkel**

We started Enkel to disrupt the delivery of accounting services through the use of transformational cloud-based accounting technology. Today we provide managed accounting and reporting services to over 200 Canadian businesses and Not-for-Profit organizations. Enkel is well-capitalized and will be expanding its presence across Canada with the goal of becoming Canada's most trusted Accounting-As-A-Service provider.

We are committed to helping our clients build better organizations by providing them with quality, tech-enabled accounting services. You will find that we are entrepreneurial in our approach to growth. We move at a fast pace, and we don't believe in accepting the status quo.

**_If you are looking to join an innovative, cloud-based accounting firm, we want to hear from you. Click “Apply” and submit a resume TODAY_**

**Base Salary of $45,000 - $55,000



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