IT Technical Administrator

6 months ago

Toronto, Canada Apollo Health And Beauty Care Full time

**POSITION SCOPE**:
The Technical Administrator’s role is to ensure proper computer operation so that end users can accomplish business tasks.

**RESPONSIBILITIES & DUTIES**:

- Asset tagging and management
- RF Handheld administration (Windows Mobile)
- Mobile Device administration (All versions)
- Administration and training
- Printer and Toner Management
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue through the Apollo Support Desk system
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced Engineer.
- Record, track, and document the help desk request problem-solving process through the help desk database
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Test fixes to ensure problem has been adequately resolved.
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Develop help sheets and frequently asked questions lists for end users.
- Weekly off site calls to various locations
- Perform other duties as assigned

**JOB SPECIFICATIONS**:
**KNOWLEDGE/EDUCATION/EXPERIENCE**: 4-5 years’ experience required; post-secondary education required; Experience with Windows XP/7/8.1/10 desktop server operating systems required; Experience with MAC computers; Support experience with Microsoft Office 2010/2016

**INTERPERSONAL SKILLS/CONTACTS**: moderate access to confidential or sensitive information; regular internal interactions and/or occasional external interactions; purpose of internal/external contacts may occasionally related to complex matters; occasional selling, negotiating, consulting, teaching/instructing, or advising; above average level of written and verbal communication skills required for successful job performance

**PROBLEM SOLVING/JUDGMENT**: position is generally monitored and decisions usually follow prescribed guidelines; occasional analysis required; occasionally makes recommendations or referrals; responsible for solving simple to moderate problems

**MENTAL EFFORT**: requires moderate levels of concentration and/or attentiveness; moderate duration and/or intensity of efforts; requires moderate amounts of thinking, watching, listening, verifying, checking numbers, creating or designing

**PHYSICAL EFFORT**: occasional duration or intensity of physical effort; some moderate energy required in terms of standing, walking, lifting, keyboarding, pushing, pulling, sitting, packing, assembling, bending or twisting; includes moderate fine or coarse movements

**MATERIAL RESOURCES**: moderate level of consequence and costs associated with errors as related to losses of time, money, or property; moderate responsibility for machinery, work aids, equipment, materials, properties, products, stock, inventory or tools

**INFORMATION RESOURCES**: moderate level of consequence and costs associated with errors as related to losses of time, money or property; moderate responsibility for information and or services; some access to confidential, sensitive or proprietary information

**PEOPLE/POLICIES/PRACTICES**: no responsibility for people, policies or practices in terms of assigning work, development, evaluation, supervision, health and safety, performance, scheduling of work, training, coaching, or well-being; may occasionally demonstrate work practices to others

**FINANCIAL RESOURCES**: little responsibility for financial data, money or financial transactions, financial records, expenditures, acquisition, financial analysis or risk management; has limited to no opportunity to cause a negative impact to the organization or cause a serious consequence as a result of an error

**ENVIRONMENT**: works in an environment with little to no exposure to dirt, dust, grease, oil, or temperature extremes; occasionally may face multiple demands or distractions; has limited or no exposure to poor ventilation, noise, or verbal abuse

**HAZARDS**: limited or no exposure to chemicals, fumes or smoke; has little or unlikely potential of injury, harm, illness or infectious disease; has little to or limited exposure to machinery or equipment; does not require travel
- The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management. Apollo is committed to providing accommod

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