Service Center Specialist

2 weeks ago

Laval, Canada Couche-Tard Full time

**JOIN OUR TEAM**

You may have already stopped for coffee, refueling your car, or eating something on the go. Then you know what Couche-Tard is. Our mission at Couche-Tard is to make our customers' lives a little easier every day. We have grown into a successful global company with over 16,000 stores in 26 countries, serving over 6 million customers every day. In total, more than 120,000 people work in our stores and help desks.

**Service Center Specialist**:

- _____________________________________
- ** Department**:Facility Services - Maintenance
- ** Location**: Laval (4204 Industrial Blvd., Laval)
- ** Hybrid mode**:3 days at the Laval office and 2 days remotely
- ** Type of employment**: Permanent, Full-Time
- _____________________________________

Do you have exceptional people skills, and you strive for customer quality? Are you passionate about process improvement and delivery of top-notch data? Does the convenience industry speak to you? If so, look no further, we have the job for you

**THE ROLE**

Reporting to a Service Center Supervisor within our NA Maintenance Team, the Specialist will work closely with the local facility team in our business units and follow up the efficiency of our vendors and internal technicians. The Specialist will be open-minded, enthusiastic, self-motivated, ready to learn and to provide support to our stores to operate effectively on our maintenance tools in ServiceNow.

**WHAT YOU’LL DO**:
Here are just a few ways that you’ll help make journeys better:

- Support internal facility teams and vendors to operate efficiently in our maintenance software.
- Technical support for assets and equipment located in our Circle K stores.
- Provide troubleshooting and advice for reported functional issues.
- Manage and coordinate with vendors and internal technicians to repair and service store equipment to ensure our stores are ready to serve our customers.
- Responsible for developing and implementing specifications, procedures and quality standards in cooperation with the facility team.
- Active communication to all parties involved for effective process management and problem resolution.
- Create reports and analyze data to support the facility and operational teams.
- Review and approve vendor invoices for services and parts, focusing on cost management.

**WHAT YOU'LL NEED**
- Bilingualism required (French and English) both written and spoken, as the person will be called upon to serve both French and English-speaking regions.
- Ability to communicate technical concepts.
- A proven ability to provide customer service with meaningful results.
- Strong problem solving, process improvement, and business presentation skills.
- Excellent interpersonal skills and ability to adapt to different personalities.
- High ability to set priorities, meet deliverables and work with mínimal supervision.
- General service maintenance knowledge and experience in the convenience industry is an advantage.

**WHY WORK WITH US**

Our job openings in stores and offices allow you to grow quickly within a global company, while benefiting from a dynamic work environment that puts people first. Wherever you are in your journey, we have a place for you. Here are some of the attractive benefits we offer:

- Alimentation Couche-Tard has been named one of Montreal's Top Employers for 2023;
- A full range of benefits (medical, dental, etc.);
- Possibility to join a pension plan with employer contributions or a share purchase plan;
- Discounts for employees in stores and at many of our partners;
- Paid leave including vacation, sick and personal leave;
- Scholarship program available to the employee and the employee's children;
- Learning opportunities to develop new skills and grow professionally in a growing company;
- Work in hybrid mode.

LI-LK1 #LI-Hybrid

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