Director, Card Payments

2 months ago


Calgary, Canada ATB Financial Full time

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
- About the roleAs ATB’s next Director, Card Payments you will be responsible for leading the product management of our consumer card products and inclusive coverages to ensure a competitive product suite and portfolio profitability. The position will focus on leading and guiding product managers to drive the cards product management lifecycle and card profitability growth.
- AccountabilitiesAs Director, Card Payments you will:

- Lead a team of product managers in order to ensure the card product suite is competitive, understood by team members, supported by operations and ATB’s clients are satisfied with the solutions.
- Strategic leadership and accountability for the consumer card product roadmaps having considered all aspects of policy, regulations and scheme developments while offsetting against ATB’s technical development capabilities/timelines and business critical direction.
- Develop and articulate a clear product strategy and vision, aligning the product roadmap with ATB’s larger 10 Year Strategy, Banking Product and Payments goals, market trends and client needs
- Oversee the consumer card product planning and product development process through cross functional team collaboration, prioritizing key product features/developments, defining requirements and creating long term product road maps
- Evolve the product and client lifecycle roadmap to drive enhancements to client experiences, growth and retention.
- Lead and inspire a team of product managers and coordinate their activities to ensure that they meet KPIs while collaborating with cross functional teams at ATB
- Evolve program KPIs to measure and improve key drivers of the product and client lifecycle programs.
- Be a strategic thinker with the ability to think through, and deliver, exceptional end-to-end customer experience.
- Demonstrate exceptional leadership skills to drive execution cross-functionally across all key stakeholders and constituents.
- Skills, experience & requirements- Relationship builder and influencer - a team player who can build relationships across all areas of the business
- 10 or more years of product management experience, at least 5 years in leadership roles, with a track record of successfully managing and launching products
- A solid understanding of product management processes, experience with waterfall and agile methodologies, product life cycle management, market research and financial analysis
- Is able to consult, think critically and strategically in order to effectively identify client needs, navigate complex people matters, formulate recommendations and turn insights into action
- Is able to understand financial and business financial drivers and analysis
- Is a marketer of products and understands how the portfolio behaves against benchmarks, how lifecycle events impact the portfolio
- Has led and delivered end to end product development projects in a product lead capacity (bonus for card or payment products) and can demonstrate the ability to provide requirement assessment, planning, team alignment, budget and resource allocation expertise and input
- Is a people leader, able to teach and guide teammates in learning and understanding card payments and interactions

Don’t meet all the requirements on the list?

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.

What happens next?

Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.



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