Inside Sales/operations Support

2 months ago


Edmonton, Canada GRM Flow Products Full time

**GRM Flow Products **has been providing oilfield service and supply companies with high quality valve products since 1986. Proudly based in Canada, we supply products to companies based around the world. Our team is dedicated to delivering top quality products and service.

***

The primary responsibility of this position is to assist with Inside Sales and provide Operational Support. The successful applicant will effectively handle customer requests, receive, and enter orders, quotation requests, and resolve problems in order to meet the needs of our customers in a courteous and professional manner. Proactively provides a consistent, and reliable customer service experience and promotes the retention of the customer base.

**DUTIES AND RESPONSIBILITIES**
- Manage and maintain entire MTR process. (Data base / modifications / distribution).
- To provide customer quotations through utilization of AIMS system
- Manage and process all RGA’s for Edmonton and Grande Prairie branches. (Return Goods Authorization)
- Prepare International shipping documents and booking of shipments.
- Awareness of inventory levels, note shortages and communicate to purchasing.
- Familiarization with procurement activities with suppliers/vendors.
- Familiarity with MS Office (Word, Excel, PowerPoint, Outlook)
- Actively participate in the year-end inventory process.
- Conduct Moneris cash sales.
- Assist staff as required and establish and maintain effective working relationships with co-workers and deal effectively with customers.
- May be required to receive vendor orders and place to appropriate bin location.
- May be required to pick and package customer orders on occasion.
- Other duties as assigned.

**QUALIFICATIONS**
- Good customer service, communication, and organizational skills.
- Experience with computers and office machines.
- Excellent customer service skills.

**EDUCATION and/or EXPERIENCE**

High School Diploma preferred.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Sales: 1 year (required)

Work Location: One location


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