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Customer Service Advisor

1 month ago

Ottawa, Canada Purewater Full time

Purewater is Ottawa’s leading specialist in the service and maintenance of pools, hot tubs, and billiard tables, providing years of expertise and quality customer service. Purewater offers one of the largest selections of games tables, darts, chemicals, and parts.

As a Purewater employee, you are a partner in our company's success. You will be a part of a fast-paced environment that is collaborative, challenging, and exciting.

To keep up with growing demand, our service department is looking to add to their team. We are seeking a Customer Service Advisor to assist clients with troubleshooting, service requirements, and parts for their hot tub, pool, or billiard table. Using our state-of-the-art software system, you will schedule service calls, review sales orders, process transactions, and manage inventory.

With in-house training and support, you will develop industry product knowledge that will ensure you can confidently assist our customers.

**Customer Service Advisor** **responsibilities;**
Provide customers with information about parts and service options
Review technicians' sales orders, process transactions, and send invoices
Contact customers to remind them of upcoming service appointments
Help customers troubleshoot their technical issues

**Customer Service Advisorskills;**
Sound organizational skills and attention to detail
Excellent verbal and written communication skills
Strong listening and comprehension skills
Ability to lift boxes up to 40lbs
Adaptive and flexible in a fast-paced environment
Proficient with computers and comfortable with learning new software
Professional phone etiquette
Exceptional time management
Positive attitude
French is an asset, but not required

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$25.00 per hour

**Benefits**:

- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Work Location: In person