Service Manager
4 weeks ago
Work location:
Granville The Rec Room
City:
Vancouver
What you will do:
The Service Manager (SM)
- TRR Granville shall work to ensure policies, procedures and standards are being followed and adhered to in all guest facing and culinary areas within their location. Responsibilities shall include the protection of Company assets, people, inventory and facilities, as well as the planning, evaluation and monitoring of operations, merchandise and financial areas within multiple departments to maximize sales and profitability. The SM will support directly with the locations accountability for the guest experience and profit and loss performance of the venue against budget.
The Service Manager is expected to professionally execute all company programs, supporting the operation of the business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality and service consistently high. It is important for the Service Manager to have both a vision and the ability to maintain a culture of hospitality and positive morale, and a focus on building the bench-strength of the Supervisor and Hourly compliment by providing coaching and feedback.
Salary Range: $52,000 to $65,000
Responsibilities will include, but are not limited to, the following:
- Responsible for establishing and maintaining excellent guest service and providing an exceptional guest experience across all departments in the venue.
- Responsible for maintaining the seamless operation of all Amusement, Food and Beverage, Guest Service and retail operation.
- Ensure that the facility consistently meets legislative cleanliness and safety standards; this includes regular monitoring of the restaurant, gaming floor, redemption, mezzanine gaming areas, and restrooms.
- Responsible for completing daily, weekly, monthly checklists and ensuring inspections are up to date according to internal and external (regulatory bodies) requirements.
- Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line.
- Responsible for executing Groups & Events within venue, providing exceptional guest service.
- Understand and effectively follow all Rec Room values, policies and procedures.
- Protect and enhance the brand.
- Practice and role model Company culture.
- Recruit, interview, train and coach venue management, and proactively plan for succession.
- Attend regular meetings with AGM, Senior Service Manager, and designated Service Managers to provide feedback, set goals and evaluate performance.
- Delivering employee training and execute development strategies for area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, and Groups & Events).
- Understand and implement appropriate disciplinary action for performance and behavioural management.
- Evaluate and take action to improve departmental turnover and increase employee morale by creating a supportive employee centered environment.
- Plan, evaluate and monitor operations in guest facing areas to maximize sales and profitability through the efficient execution of Company programs and the maintenance of Company standards.
- Drive sales through professional execution, managing staffing and operational plans to ensure profitability.
- Manage the inventory and shrinkage of all designated departments by ensuring all inventory counts (weekly, monthly & year-end) are accurately completed on time, and actioned when variances exceed budgeted amounts.
- Execute all company programs and service standards on an ongoing basis and provide feedback to the Senior Service Manager to improve the Guest service experience.
- Ensure all Players and department cashiers adhere to all cash handling policies and procedures.
- Share Best Practices across departments to increase performance levels and guest satisfaction.
- Manage the inventory and shrinkage of all designated departments.
- Accurately and efficiently maintain assigned records, Company funds and property in accordance with Company policies and procedures.
- Ensure fair and equitable discipline, in compliance with discipline policy and severity table, implementing appropriate action(s) for performance and behavioural management.
- Investigate and action the causes of staff concerns in a timely manner to ensure we maintain a positive work environment.
- Ensure all Player and departmental scheduling requests are addressed and communicated in a timely manner.
- Maintain a working knowledge of all statutory regulations affecting restaurant health and safety, and ensure that any safety hazards are identified and rectified.
- Follow all provincial Health, Food Safety and Liquor service legislative requirements.
- Other duties as assigned.
**Qualifications**:
- 1-3 years of experience managing a high volume restaurant or venue with the primary focus being on guest service excellence.
- Post-Secondary education, in business and/or hospitality preferred.
- Ability to anal
-
Mortuary Service Manager
1 week ago
Vancouver, British Columbia, Canada Service Corporation International Full timeOverview: As a Funeral Director/Embalmer, you will be responsible for leading the funeral services team at our Boal Chapel and Memorial Garden location. You will work closely with families to plan and conduct funeral services that meet their needs and expectations.Salary: $30-$35 per hour.Job Description:This role requires a licensed Funeral Director and...
-
BAND 3 - Manager IM/IT Service Delivery
2 weeks ago
Vancouver, Canada BC Public Service Agency Full timePosting TitleBAND 3 - Manager IM/IT Service DeliveryPosition ClassificationBand 3UnionN/AWork OptionsHybridLocationVictoria, BC V9B 6X2 CA (Primary) Salary Range$88,700.23 - $125,700.07 Anticipated Starting Salary: $98,571.59 (+5% after successful completion of 6 month probationary periodClose Date2/24/2025Job TypeRegular Full TimeTemporary End...
-
Automotive Service Writer
2 weeks ago
Vancouver, Canada Champlain Service Full timeOur busy and well established business is looking for a service writer! - we have all kinds of customers ranging from fleet work to ambulances to small cars, we have all kinds of experienced and skilled mechanics to learn from. Within this job, you will be responsible for: - answering and making out bound calls - assisting with fleet management -...
-
Automotive Service Writer
6 days ago
Vancouver, Canada Champlain Service Full timeOur busy and well established business is looking for a service writer! - we have all kinds of customers ranging from fleet work to ambulances to small cars, we have all kinds of experienced and skilled mechanics to learn from. Within this job, you will be responsible for: - answering and making out bound calls - assisting with fleet management -...
-
BAND 3 - Manager IM/IT Service Delivery
2 weeks ago
Vancouver, Canada BC Public Service Agency Full timePosting TitleBAND 3 - Manager IM/IT Service DeliveryPosition ClassificationBand 3UnionN/AWork OptionsHybridLocationVictoria, BC V9B 6X2 CA (Primary) Salary Range$88,700.23 - $125,700.07 Anticipated Starting Salary: $98,571.59 (+5% after successful completion of 6 month probationary periodClose Date2/24/2025Job TypeRegular Full TimeTemporary End...
-
General Manager
2 weeks ago
Vancouver, Canada Garage Door Service Full timeWe are seeking a **results-driven, highly motivated, and solutions-oriented General Manager** with **garage door industry experience** to lead an emerging location. This role requires **hands-on knowledge of garage door services** and involves overseeing daily operations, optimizing performance, and working closely with ownership to maximize **sales,...
-
Vancouver, Canada BC Public Service Agency Full timePosting TitleBAND 3 - Manager, Nursing Services - Closing date extendedPosition ClassificationBand 3UnionN/AWork OptionsHybridLocationBurnaby, BC V3J 1N3 CA Langley, BC V3A 8T1 CA Multiple Locations, BC CA (Primary) Salary Range$88,700.23 - $125,700.07 annuallyClose Date2/12/2025Job TypeRegular Full TimeTemporary End DateMinistry/OrganizationBC Public...
-
Appliance Service Technician
2 weeks ago
Vancouver, Canada Priority Appliance Service Full timePriority Appliance Service is looking for skilled Appliance Repair Technicians that can deliver exceptional customer service while also standing behind the quality of their work. As an Appliance Repair Technician with Priority Appliance Service, you will make good use of your problem-solving and people skills to quickly diagnose and repair major home...
-
Appliance Service Technician
2 weeks ago
Vancouver, Canada Priority Appliance Service Full timePriority Appliance Service is looking for skilled Appliance Repair Technicians that can deliver exceptional customer service while also standing behind the quality of their work. As an Appliance Repair Technician with Priority Appliance Service, you will make good use of your problem-solving and people skills to quickly diagnose and repair major home...
-
Sales & Service Representative
2 weeks ago
Vancouver, Canada American Restaurant Service Full timeAmerican Restaurant Services Ltd., a Janitorial Service company that specializes in the cleaning of restaurants, hotels, condos, medical offices and car dealerships is looking to hire an experienced B2B Sales Representative. This job opening will be considered to applicants residing within the Vancouver, BC region. **Responsibilities**: - Meet or exceed...
-
Service Designer Senior Associate
2 weeks ago
Vancouver, Canada Service Design Magazine Full timeAs a Service Designer, you are equal parts analytical as you are creative thinker with a strong ability to story tell and influence stakeholder groups. You will work collaboratively with cross-functional teams to design, prototype, and implement solutions that enhance client satisfaction, streamline experiential journeys, and drive business growth. You will...
-
Service Advisor
2 weeks ago
North Vancouver, Canada Ignition Marine Service Full timeIgnition Marine is a knowledge edge Marine Company that is providing various kinds of mechanical, electrical, and structural maintenance to different kinds of Yachts and Boats. Ignition Marine’s core value is loyalty, harmony, high performance, and continuous improvement. Individuals with a desire to flourish their personal skills alongside the company’s...
-
Residential Facility Manager
3 weeks ago
Vancouver, Canada Cleantech Service Group Full time**ABOUT US** Cleantech Service Group is based in Richmond and provides cleaning and maintenance services to commercial establishments and strata buildings throughout the Lower Mainland. In business since 1996, Cleantech is committed to providing superior, sustainable services to our customers and has seen rapid and continuous growth. **JOB...
-
Residential Facility Manager
3 weeks ago
Vancouver, Canada Cleantech Service Group Full time**ABOUT US** Cleantech Service Group is based in Richmond and provides cleaning and maintenance services to commercial establishments and strata buildings throughout the Lower Mainland. In business since 1996, Cleantech is committed to providing superior, sustainable services to our customers and has seen rapid and continuous growth. **JOB...
-
Service Advisor
4 weeks ago
Vancouver, Canada Regency Lexus Parts & Service Full timeWe're looking for an individual who is interested in a long-term career as an automotive service consultant. By providing a world-class luxury service experience for each client and by exceeding their expectations, you help improve our customer service experience. These are values we respect and seek out in employees. As the demand for Lexus vehicles grows,...
-
Service Advisor
4 weeks ago
Vancouver, Canada Regency Lexus Parts & Service Full timeWe're looking for an individual who is interested in a long-term career as an automotive service consultant. By providing a world-class luxury service experience for each client and by exceeding their expectations, you help improve our customer service experience. These are values we respect and seek out in employees. As the demand for Lexus vehicles grows,...
-
Office Manager
4 weeks ago
Vancouver, Canada Service Corporation International Full timeHamilton Harron & Vancouver Memorial Services Crematorium CemeteryManages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations...
-
Automotive Service Advisor
4 weeks ago
Vancouver, Canada OK Tire & Auto Service Full time**DUTIES AND RESPONSIBILITIES FOR HIRING POSITION**: **Book service appointments.** **Be able to respond to customers requests for online or telephone quotations for tires and or repairs and or book service appointments.** **Provide accurate repair costs to customers for service needed.** **Order parts from suppliers for sold work to be...
-
Marine Service Supervisor
2 weeks ago
North Vancouver, Canada Ignition Marine Service Full time**About Us**: Ignition Marine is a premier full-service and sales center for yachts and boats, delivering top-tier craftsmanship and technical expertise. We are seeking a **Marine Service Supervisor** to oversee and optimize our service operations, ensuring high-quality work and customer satisfaction. **Key Responsibilities:Job Scheduling and...
-
Residential Service Plumber
3 weeks ago
Vancouver, Canada Paris Service Group Full time_You’re the best and you want to join a team that appreciates you, where you can create your own opportunities._ - **Who We Are **_ We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here **in Vancouver.** You’ve probably seen our trucks and our ads. What you don’t know is what it’s...
