Service Advisor
2 weeks ago
We're looking for an individual who is interested in a long-term career as an automotive service consultant. By providing a world-class luxury service experience for each client and by exceeding their expectations, you help improve our customer service experience. These are values we respect and seek out in employees. As the demand for Lexus vehicles grows, so does our need for more bright minds to join our team.
DUTIES:
- Greet customers as they arrive at the dealership
- Create service appointments, resolve service or parts inquiries over the phone
- Review service history and recommend needed services to guests
- Promote sales of appropriate services, parts, and accessories by thoroughly understanding the product and its associated service requirements
- Perform repair orders maintenance (filing, payment process etc.)
- Write repair orders and monitor the progress of the customer vehicle from start to finish
- Perform additional duties as instructed by Service Manager
QUALIFICATIONS:
- Excellent sales and communications skills
- Fluency in English. Ability to speak Mandarin and/or Cantonese is an asset.
- A minimum of two years experience as a luxury brand service advisor
- Working knowledge of Reynolds and Reynolds system or the ability to learn new operating systems quickly
- High School Diploma or equivalent experience
- Ability to type more than 50 words per minute
- Class 5 Driver license
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
**Experience**:
- Luxury Brand Service Advisor: 2 years (preferred)
Licence/Certification:
- Class 5 Driver license (required)
Work Location: In person
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