Customer Service Representative

5 months ago


Toronto, Canada Shaw GTA Full time

SHAW Lab Group in North York, ON is looking for a full-time Customer Service Representative who demonstrates professionalism, patience, and people-first attitude. The Customer Service Representative must have excellent written and verbal communication. Qualified applicants know how to demonstrate confidence, understanding and urgency.

**Job Type: Full Time**

Work Location: 105 Bentworth Ave, Unit 1

Workdays: Monday to Friday Shift

Hours: Business hours 8:00 AM - 6:00 PM (Flexibility required)

Shift Duration: 8 hours per day

**Responsibilities**:

- Answer 40-60 calls per day
- Invoicing
- Resolve billing errors
- Multi-task: simultaneously listen and enter data
- Ship/ receive dental cases
- Schedule dental cases (average of 20 per hour)
- Schedule courier pick ups
- Provide knowledgeable answers to questions about product, pricing, and case status
- Work with internal departments to meet customer's needs
- Achieve individual/team goals and KPI's
- Ability to navigate multiple systems to accurately document and research customer information
- Other administrative duties assigned by management

**Qualifications**
- At least 1 - 3 years of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Knowledge or experience in the dental industry is an asset
- Attention to detail

**Compensation**: $40,000 annually. Medical and Dental benefits. 2 weeks of paid vacation

**Job Types**: Permanent, Full-time

**Salary**: From $40,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

**Salary**: $40,000.00 per year

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Are you legally entitled to work in Canada?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person



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