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Product Support Representative

6 months ago

Langley, Canada Total Power Limited Full time

**Product Support Representative**

**We Offer**
- 100% Employer Paid Medical and Dental Benefits
- Employer RRSP Matching Program
- Annual Health/Wellness Spending Accounts
- Professional Growth & Development

**What You’ll Do - The Role (Responsibilities)**
- Achieve monthly and annual emergency generator service agreement sales goals.
- Be flexible and responsive in meeting the requests of our customers.
- Accurately complete proposals and tender responses to ensure profitable Service Agreements
- Perform a combination of inside and outside sales with a primary focus on being outside of the office. meeting customers, responding to contract maintenance proposal requests, building relationships and developing new business.
- Address all incoming calls and requests for new contracts in your area.
- Promote the Company and its products to new and existing customers.
- Sales initiation and follow up to promote and assist customers with new maintenance contract needs.
- Work with accounting for credit approval to set up new accounts.
- Assist as needed with entering signed contracts.
- Track all contract quotes and initiate frequent follow-ups. Updates to be tracked and listed on opportunity reports.
- Recruit customers for CSA 282 training
- Learn and understand generator maintenance requirements pertaining to CSA 282/Life Safety generators.
- Generate and track quotes out of CRM.
- Complete customer/contractor prequalification forms along with site pictures or help ensure the completion by others.
- Work closely with Service Sales Team and Service Department to enhance offerings and build customer relationships.
- Travel within your defined territory and build relationships and activity.
- Other tasks and responsibilities as may be required from time to time.

**What You Need (Requirement)**
- Secondary schooling required.
- Minimum 3 years’ relevant inside/ outside sales experience required.
- Mechanical aptitude and knowledge of electrical theory and engines would be an asset.
- Ability to build and maintain lasting relationships with our customers and suppliers.
- Present a professional image to the Company’s customers and suppliers maintaining the highest ethical standard of conduct.
- Excellent working knowledge of Microsoft Office.
- In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

**Working Conditions**
- A valid driver's license and a reliable personal vehicle is required.
- Manual dexterity is required to use desktop computers and peripherals.
- Longer days at times to meet customer requirements.
- Lifting or moving up to 10lbs may be required.

**SOUNDS LIKE YOU?? APPLY NOW**

**A little bit about Us**

**Our growth & culture**:
As Canada's 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so - if you want to be part of our success story, join our family, and grow with us Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED

**Only those selected for an interview will be contacted.**

**No Agencies please.**

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Automobile allowance
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- Outside sales: 2 years (required)
- Service Agreement/Contracts: 1 year (required)
- Mechanical /Electrical knowledge: 1 year (preferred)
- Excellent Computer Skills and Microsoft Office suite: 1 year (preferred)
- Excellent Customer Service: 1 year (preferred)

Licence/Certification:

- Driving License in good standing with a reliable vehicle (required)

Work Location: In person