Warranty and Customer Service Coordinator

2 weeks ago

Langley, Canada BERMANFALK Hospitality Group Full time

Reporting to the Director, Product Engineering, the Warranty and Customer Service Coordinator is responsible for ensuring the success of our product from shipping to guest use by providing direct support to our field and warranty team.

**DUTIES AND RESPONSIBILITIES**

**Field Coordination**
- Monitor projects pending shipments to establish priority schedules.
- Coordinate field technicians (techs) to site for installation or repair work and manage their expenses.
- Oversee shipping any additional components/materials for site visits.
- Supports Model Room Installations with:

- Coordination of video walk-through with field tech and internal team.
- Gathering photos and notes from our field tech to compile Installation reports to clearly outline changes or suggested modifications.
- Documenting any errors or deficiencies to our internal team for future planning.
- Supports Production Installations with:

- Creation and presentation of installation kickoff to stakeholders.
- Updating project information into client shared portal.
- Coordinating any additional material to site.
- Arranging field tech travel and instructions for site visit / inspection.
- Reporting found issues or deficiencies to our internal team for resolution.
- Provide field tech with necessary background and documentation for each project.
- Request, negotiate and process quotes from local suppliers, as needed.
- Receive updates from the field for compilation into written and photo reports.
- Work with clients’ installation contractor proactively to ensure successful installation.

**Warranty Work**
- Communicate effectively and expediently with all team members and clients (as required) in a timely manner.
- Initiates ticket log to track each warranty claim.
- Coordinate assigned field tech and prepare for site visit in collaboration with Project Manager.
- Ensure proper documentation and requirements align with BERMANFALK’s warranty process.
- Organize any material and labor required to resolve warranty issue.
- Obtain quotes from local suppliers and coordinate work with clients.
- Inform appropriate internal team(s) to determine preventive measures.
- Participate in bi-weekly departmental meetings in order to:

- evolve and update department procedures and processes.
- identify gaps in systems and procedures and recommend relevant solutions.
- collaborate with other departments to streamline communication and workflow.
- Company development through quarterly improvement projects to achieve yearly goals.
- Professional development through ongoing training with colleagues and other departments.

**Technical and Manufacturing Support**
- Support manufacturing initiatives pertaining to warranty failures.
- Assisting project management team as needed.
- Performing all tasks under the allotted timeline; deadline driven.
- Communicate and collaborate effectively with all team members in a timely manner.

**SKILLS AND QUALIFICATIONS**
- Strong problem-solving skills
- Highly organized with attention to detail
- Excellent verbal and written communication
- Strong multi-tasking abilities with a focus on meeting deadlines
- Able to work in a fast-paced environment with patience, flexibility, and adaptability
- History of successful time management, create and follow schedules and timelines to meet all deadlines throughout the life of department projects
- Familiarity with CRM systems is an asset
- Working experience with MS Office, G-Sheets _(CAD and Adobe a plus)_

**EDUCATION AND EXPERIENCE**
- Completion of post-secondary diploma
- Minimum 3 years’ experience working within a customer focused role
- Knowledge in furniture construction and/or product engineering background

**COMPENSATION**: Salary Range $55,000 - $65,000 per year

**BENEFITS**
- Comprehensive extended health & dental benefits plan with a health spending account
- Paid time off including vacation
- Flexible working environment - Hybrid & Remote option depending on the role
- Supplementary maternity and parental leave top-up
- Beautiful open office space in Langley with full kitchen - offering coffee, snacks and refreshments
- Tuition reimbursement program and various growth opportunities
- Casual dress
- Company social events and fun team-bonding activities
- Employee assistance programs

Our business is guided by honesty and integrity. We offer competitive wages and a progressive, collaborative and creative work environment. While we laugh a great deal, we have high expectations of each other, and top-level performance is essential.

BERMANFALK Hospitality Group is an equal opportunity employer.

**HYBRID WORK**

BERMANFALK is a hybrid company where employees have the flexibility to work from the
office or remotely based on the specific needs of the company. We feel this model empowers employees to work where they feel most productive, while maintaining a strong connection with their team and encouraging company-wide collaboration.

We empower our employees

  • Warranty Clerk

    4 days ago

    Langley, Canada Coast Spas Manufacturing Full time

    **POSITION IDENTIFICATION** **Title** Warranty Clerk **Reports to** Technical Support & Warranty Manager **Job Family** Operations **Job Summary** Coast Spas is a leading manufacturer of luxury hot tubs and swim spas, renowned for its innovation, quality craftsmanship, and exceptional customer service. We are seeking a motivated and detail-oriented...

  • Warranty and Customer Service Coordinator

    3 days ago

    Langley, Canada BERMANFALK Hospitality Group Full time

    BERMANFALK Hospitality Group  is a "design driven" manufacturer of custom casegoods and seating for the hospitality industry. At BERMANFALK we are passionate about design and bringing our client's visions to life. We are looking to add like-minded professionals to our team who are excited by contrib

  • Customer Service Supervisor

    1 week ago

    Langley, BC, Canada BERMANFALK Hospitality Group Full time

    BERMANFALK Hospitality Group is a "design driven" manufacturer of custom casegoods and seating for the hospitality industry. At BERMANFALK we are passionate about design and bringing our client's visions to life. We are looking to add like-minded professionals to our team who are excited by contributing to a fast-paced company and who excel with management...

  • Production Coordinator

    2 days ago

    Langley, Canada Logic Group Full time

    Logic Group is a fast paced, growing Commercial Print & Fulfillment company hiring for Full Time Customer Service / Production Coordinator. As a print and marketing facility we handle of lot of different tasks on a daily basis and have the privilege of producing a wide variety of different products for our clients. If print, design, or marketing is a passion...

  • Service Administrator

    4 days ago

    Langley, Canada Equation Staffing Solutions. Full time

    Our Canadian client is an industry leader in the design and manufacture of engineered systems and they are looking for a Service Administrator to support their Langley branch, reporting to the Service and Parts Manager. If you are looking for a career, not just a job, then we want to hear from you! **Responsibilities include,** - Provide outstanding...

  • Service Administrator

    3 weeks ago

    Langley, Canada Equation Staffing Solutions. Full time

    Our Canadian client is an industry leader in the design and manufacture of engineered systems and they are looking for a Service Administrator to support their Langley branch, reporting to the Service and Parts Manager. If you are looking for a career, not just a job, then we want to hear from you! **Responsibilities include**: - Provide outstanding...

  • Service Advisor

    1 week ago

    Langley, Canada Inland Truck & Equipment Full time

    **DRIVE YOUR CAREER WITH INLAND** - Inland Truck & Equipment is an industry-leader in the heavy-duty truck & equipment sales, service and parts marketplace. As a rapidly growing company with over 1700 employees across 44 locations in North America, Inland offers exciting employment opportunities that can help you drive your future!This position is located at...

  • Western Canada Service Technician

    1 week ago

    Langley, Canada Vicinity Motor Corporation Full time

    The Vicinity Motor (Bus) Corporation (Previously Grande West Transportation Group) is a Canadian bus manufacturer which designs, engineers and manufactures mid-size buses for transit authorities and commercial enterprises. The Vicinity bus is available in a variety of models powered by clean diesel or CNG, designed with affordability, accessibility, and...

  • Field Service Manager

    4 weeks ago

    Langley, Canada Thomson Power Systems Full time

    **THE OPPORTUNITY** For over 40 years, Thomson Power systems (a RegalRexnord company) has been a leading manufacturer of electrical products and systems for use in the Power Generation Industry. We have an immediate opening for a Service Manager based in Langley, BC. Reporting to the Service Director, the primary job duties of the Service Manager will...

  • Western Canada Service Technician

    5 days ago

    Langley, Canada Vicinity Motor Corporation Full time

    The Vicinity Motor (Bus) Corporation (Previously Grande West Transportation Group) is a Canadian bus manufacturer which designs, engineers and manufactures mid-size buses for transit authorities and commercial enterprises. The Vicinity bus is available in a variety of models powered by clean diesel or CNG, designed with affordability, accessibility, and...

  • Western Canada Service Technician

    5 days ago

    Langley, Canada Vicinity Motor Corporation Full time

    The Vicinity Motor (Bus) Corporation (Previously Grande West Transportation Group) is a Canadian bus manufacturer which designs, engineers and manufactures mid-size buses for transit authorities and commercial enterprises. The Vicinity bus is available in a variety of models powered by clean diesel or CNG, designed with affordability, accessibility, and...

  • Service Coordinator

    2 weeks ago

    Langley, Canada Equation Staffing Solutions. Full time

    Our Canadian client is an industry leader in the design and manufacture of engineered systems, and they are looking for a Service Coordinator to support their Langley branch, reporting to the Branch Manager. If you are looking for a career, not just a job, then we want to hear from you! **Responsibilities include**: - Coordinate and schedule service jobs...

  • Service Coordinator

    4 weeks ago

    Langley, Canada AWIN Group of Dealerships Full time

    Our Jaguar Land Rover Thornhill luxury dealership is looking for a Service Coordinator to join our amazing team!Job PurposeThe Service Coordinator is responsible for answering all incoming service department phone calls in an efficient and friendly manner. This position will book service appointments, assist management in performing various administrative...

  • Generator Service Technician

    5 days ago

    Langley, Canada WESTQUIP DIESEL SALES LTD Full time

    Westquip Diesel Sales LTD is hiring a **Generator and Engine** **Service Technician **for our Langley, BC location. This position is responsible for answering daily service and technical inquires, completing local shop and field repairs. Successful applicants will receive _certified factory engine product training_. **Position Responsibilities**: -...

  • Service Writer/advisor

    1 week ago

    Langley, Canada Harbour International Trucks Full time

    Our Langley, BC location is hiring a Service Writer. **What we offer**: - Competitive salary plus bonus program - Affordable benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insurance - Company match RRSP program - Flexible Safety Allowance - Best in class vacation program - Comprehensive...

  • Quality Assurance Polisher

    6 days ago

    Langley, Canada Caliber Projects Ltd. Full time

    Do you have an eye for detail and a desire to ensure that units are finished with quality? Are you passionate about processes and desire to be a part of team that is committed to building your career? Joins us at Caliber as a Quality Assurance Polisher. **The Company** Caliber is a Construction Management and General Contractor specializing in the...

  • Truck and Transport Technician

    1 week ago

    Langley, Canada Harbour International Trucks Full time

    **Shift Schedule** is 4 days on/4 days off **What we offer**: - Competitive salary plus bonus program - Affordable benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insurance - Company Match RRSP program - Flexible Safety Allowance - Best in class vacation program - Comprehensive OEM level...

  • Heavy Duty Technician

    4 weeks ago

    Langley, Canada DiamondHarbourBell Group Full time

    **What we offer**: - Competitive salary plus bonus program - Benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insurance - Company contribution RRSP program - Product training - Safety Allowance - Support and leadership from a strong dealership network - Opportunity for advancement **What is...

  • Administrative Assistant

    6 days ago

    Langley, Canada Equation Staffing Solutions. Full time

    Our busy client is an industry leader in the design and manufacture of engineered systems, and they are looking to add a committed, enthusiastic, dedicated Administrative Assistant to their Service Department at their Langley branch, reporting to the Service and Parts Manager. If you want a fulfilling career working with great people, then we want to hear...

  • Field Service Manager, Western Canada

    6 days ago

    Langley, Canada Regal Rexnord Full time

    Regal Rexnord Corporation (RRX) is approximately a $5B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord...