Heavy Duty Technician

1 month ago

Langley, Canada DiamondHarbourBell Group Full time

**What we offer**:

- Competitive salary plus bonus program
- Benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insurance
- Company contribution RRSP program
- Product training
- Safety Allowance
- Support and leadership from a strong dealership network
- Opportunity for advancement

**What is the Job?**

The Service Team Lead is a leadership role responsible for supervising a team of service technicians to ensure quality work performed in a timely manner. The Service Team Lead’s primary responsibilities include technician work assignment, establishing repair estimates, customer communication and proper repair management to achieve customer satisfaction

**Duties and Responsibilities**:

- Supervise your own team of service technicians (6-8 employees) to perform quality work in a timely manner
- Assign and prioritize work to the correct service technician
- Communicate directly with customers to diagnosis the work required and translate this directly to the service technician assigned to perform the work
- Provide the customer with accurate repair estimates and keep the customers informed of the repair progress and any additional work required
- Ensure repairs are carried out according to manufacturer's procedures and in safe and responsible manner within the designated timeframe
- Interpreting work orders and technical manuals
- Assist in fault diagnosis and troubleshooting mechanical & electrical failures
- Comply with warranty procedures during repairs and warranty materials on completion of repairs.
- Testing and inspecting vehicles to ensure repairs are completed to manufacturers specifications and Government standards
- Ensure service documentation is completed as per instructions.
- Work with parts team to ensure the replacement parts are sourced for the repair in the most efficient way
- Supervise and train technicians and apprentices with their work
- Review completed work to ensure it meets the expected standards of quality
- Review all work orders when the work is completed and before the customer is contacted
- Ensure the department is clean and organized to maintain efficiency and meet required safety standards
- Follows the correct processes and procedures when performing the role
- Participates in any technical or development training that is made available
- Performs the role in a professional manner that aligns with the Company’s’ values and ideals

**Who we are**:
Diamond/Harbour Group is an International Truck dealership Group. Our Service division provides our valued customers with trained experienced mechanics to perform quality repairs and maintenance in timely manner.

We are proud to offer our customers a variety of products and services, from trucks, trailers, forklifts, school buses and parts & service. With our vast dealership network and extensive product lines, we are a one-stop solution for our customers to keep their business moving.

**What you need**:

- Qualified Heavy Truck Mechanic - Red Seal Journeyman Truck & Transport Technician certificate or equivalent is required. _Non-ticketed may be considered depending on experience._
- Minimum of 3-5 years’ experience in the medium/heavy duty truck dealership atmosphere
- Previous experience in a service supervisory role (lead hand) is an asset
- Previous International and Cummins experience is an asset
- High degree of product and technical knowledge
- A good understanding of OEM warranty requirements and processes
- Organized with strong leadership skills
- Strong commitment to the customer and ensuring quality workmanship with a Superior service experience
- Excellent customer service skills with strong written and verbal communication skills
- Excellent computer skills; including Microsoft Word and Excel
- Previous CDK experience is an asset
- Class 3 is an asset

**Job Types**: Full-time, Permanent

**Salary**: $80,000.00-$100,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 12 hour shift
- Day shift

Supplemental pay types:

- Bonus pay

Work Location: One location

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