Customer Service Supervisor

1 month ago


Langley BC, Canada BERMANFALK Hospitality Group Full time

BERMANFALK Hospitality Group is a "design driven" manufacturer of custom casegoods and seating for the hospitality industry. At BERMANFALK we are passionate about design and bringing our client's visions to life. We are looking to add like-minded professionals to our team who are excited by contributing to a fast-paced company and who excel with management of details and customer service. 
Reporting to the Director, Product Engineering, the Warranty and Customer Service Coordinator is responsible for ensuring the success of our product from shipping to guest use by providing direct support to our field and warranty team. 

Field Coordination
● Monitor projects pending shipments to establish priority schedules.
● Coordinate field technicians (techs) to site for installation or repair work and manage their expenses.
● Oversee shipping any additional components/materials for site visits.
● Supports Model Room Installations with:
o Coordination of video walk-through with field tech and internal team.
o Gathering photos and notes from our field tech to compile Installation reports to clearly outline changes or suggested modifications.
o Documenting any errors or deficiencies to our internal team for future planning.
● Supports Production Installations with:
o Creation and presentation of installation kickoff to stakeholders.
o Updating project information into client shared portal.
o Coordinating any additional material to site.
o Arranging field tech travel and instructions for site visit / inspection.
Provide field tech with necessary background and documentation for each project.
● Request, negotiate and process quotes from local suppliers, as needed.
● Receive updates from the field for compilation into written and photo reports.
● Work with clients’ installation contractor proactively to ensure successful installation.

Initiates ticket log to track each warranty claim.
● Coordinate assigned field tech and prepare for site visit in collaboration with Project Manager.
● Obtain quotes from local suppliers and coordinate work with clients.
● Participate in bi-weekly departmental meetings in order to:
Company development through quarterly improvement projects to achieve yearly goals.
● Professional development through ongoing training with colleagues and other departments.

Technical and Manufacturing Support
● Support manufacturing initiatives pertaining to warranty failures.
● Assisting project management team as needed.
● History of successful time management, create and follow schedules and timelines to meet all deadlines throughout the life of department projects
● Familiarity with CRM systems is an asset
● Working experience with MS Office, G-Sheets (CAD and Adobe a plus)

Knowledge in furniture construction and/or product engineering background

Comprehensive extended health & dental benefits plan with a health spending account
· Flexible working environment - Hybrid & Remote option depending on the role
· Beautiful open office space in Langley with full kitchen - offering coffee, snacks and refreshments
· Casual dress
· Company social events and fun team-bonding activities
· We offer competitive wages and a progressive, collaborative and creative work environment. While we laugh a great deal, we have high expectations of each other, and top-level performance is essential.
office or remotely based on the specific needs of the company. We empower our employees to shape their work themselves, so that they can achieve quality results and deliver excellence to our team and clients. Full in-office attendance will be expected during onboarding and training. 



  • Powell River, BC, Canada Midland Transport Full time

    Customer Service Supervisor Midland Transport Limited has become a leader in the transportation industry by providing superior quality service to our customers. Our services include LTL, T/L, Courier Services, and Logistics/ Brokerage which provide the convenience of one-stop shipping. Midland Transport is currently seeking a Full-time Supervisor for our...


  • Vancouver, BC, Canada Busy Bee Gold Full time

    About Us:Welcome to Busy Bee Gold, your premier destination for high-end dry cleaning, expert tailoring, and wedding gown preservation services. With an unparalleled reputation for excellence, we are dedicated to delivering superior customer service and meticulous garment care. Our esteemed clientele includes iconic brands like Balenciaga, Burberry, Celine,...


  • Vancouver, BC, Canada Busy Bee Gold Full time

    About Us:Welcome to Busy Bee Gold, your premier destination for high-end dry cleaning, expert tailoring, and wedding gown preservation services. With an unparalleled reputation for excellence, we are dedicated to delivering superior customer service and meticulous garment care. Our esteemed clientele includes iconic brands like Balenciaga, Burberry, Celine,...


  • Vancouver, BC, Canada Busy Bee Gold Full time

    About Us:Welcome to Busy Bee Gold, your premier destination for high-end dry cleaning, expert tailoring, and wedding gown preservation services. With an unparalleled reputation for excellence, we are dedicated to delivering superior customer service and meticulous garment care. Our esteemed clientele includes iconic brands like Balenciaga, Burberry, Celine,...


  • Vancouver, BC, Canada Busy Bee Gold Full time

    About Us:Welcome to Busy Bee Gold, your premier destination for high-end dry cleaning, expert tailoring, and wedding gown preservation services. With an unparalleled reputation for excellence, we are dedicated to delivering superior customer service and meticulous garment care. Our esteemed clientele includes iconic brands like Balenciaga, Burberry, Celine,...


  • Langley, BC, Canada TWU group Full time €48,000 - €50,130

    Salary Range: $48,000.00 To 50,130.00 Annually Position Purpose and Summary The Borrower Services Supervisor: Norma Marion Alloway Library oversees the daily operations of the library, including borrower services, collection maintenance, and building operations. The position is to begin August 2024. Working under the supervision of the University...


  • Vancouver, BC, Canada Busy Bee Gold Full time

    About Us: Welcome to Busy Bee Gold, your premier destination for high-end dry cleaning, expert tailoring, and wedding gown preservation services. With an unparalleled reputation for excellence, we are dedicated to delivering superior customer service and meticulous garment care. Our esteemed clientele includes iconic brands like Balenciaga, Burberry,...


  • Vancouver, BC, Canada Busy Bee Gold Full time

    About Us: Welcome to Busy Bee Gold, your premier destination for high-end dry cleaning, expert tailoring, and wedding gown preservation services. With an unparalleled reputation for excellence, we are dedicated to delivering superior customer service and meticulous garment care. Our esteemed clientele includes iconic brands like Balenciaga, Burberry,...


  • Langley, Canada Happy Face Ventures Ltd. Full time

    Business Name: Happy Face Ventures Ltd. Business Operating Name: Tim Hortons Business Address: PO Box 3248, Langley, BC V3A 4R6 Work Location: 8590 200 Street, Langley, BC V2Y 2B9 Job Title: Food Service Supervisor (NOC: 62020) Number of positions available: 1 Terms of Employment: Permanent, full time (40 hours/week) Language Requirement:...


  • Langley, Canada National Shunt Service LLC Full time

    National Shunt Service is a family-owned and operated transportation Company that serves markets across North America. With over 20 years of experience providing innovative yard management services (operations and technology), we execute a TOTAL YARD MANAGEMENT PROGRAM for any type of warehouse, manufacturer, or cross-dock operation in North America. We...


  • Langley, Canada National Shunt Service LLC Full time

    National Shunt Service is a family-owned and operated transportation Company that serves markets across North America. With over 20 years of experience providing innovative yard management services (operations and technology), we execute a TOTAL YARD MANAGEMENT PROGRAM for any type of warehouse, manufacturer, or cross-dock operation in North America. We...


  • Langley, Canada Inland Truck & Equipment Full time

    **Credit **Collections **Representative **(Customer Service Rep)** **DRIVE YOUR CAREER WITH INLAND** - Inland Truck & Equipment is an industry-leader in the heavy-duty truck & equipment sales, service and parts marketplace. As a rapidly growing company with over 1700 employees across 44 locations in North America, Inland offers exciting employment...

  • Service Supervisor

    1 month ago


    Langley, Canada Cintas Full time

    **Requisition Number**: 149129 Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service...


  • Langley, Canada Egg Bomb Cafe Full time

    H.R.Won Entertainment Corp (dba. Egg Bomb Café) is located at beautiful Langley, BC. We are currently looking for experienced and qualified full time Food Service Supervisors. **1) Position**: Food Service Supervisor (available: 3) - Wage: $18.50/hour - Type: Full time, Permanent - Working hours: 30 ~ 40 hours/week - Benefits: 4% of vacation pay of gross...


  • Langley, Canada Egg Bomb Cafe Full time

    H.R.Won Entertainment Corp (dba. Egg Bomb Café) is located at beautiful Langley, BC. We are currently looking for experienced and qualified full time Food Service Supervisors. **1) Position**: Food Service Supervisor (available: 2) - Wage: $18.50/hour - Type: Full time, Permanent - Working hours: 30 ~ 40 hours/week - Benefits: 4% of vacation pay of gross...


  • Langley, Canada Pattison Food Group Full time

    Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products. Pattison Food Group Ltd. is Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members. We have an exciting opportunity for a full-time Protective...


  • Langley, Canada Sodexo Canada Ltd Full time

    **Company Description** Support Service Supervisor - Located at the Jackman Manor** Temporary Part Time position with benefits after probation Competitive hourly rate - $20.50 - 25 CAD **Previous experience in similar role is required for this position** **Looking for a change, an opportunity to show your exceptional skills, a chance to help lead and...


  • Burnaby, BC, Canada Service Experts Full time

    This job was posted by : For more information,please see: Why You Should Jointhe Service Experts Team? We provide our employees with thetraining, support and an opportunity for unlimited professional growth. Service Experts Company Perks and Benefits for YOU 20 paid days off within your first year of employment (vacation &national holidays) ~Ready to...


  • Langley, Canada Hino Central Full time

    Join our team! Hino Central is looking for Customer Service Coordinator at our Langley location! Reporting to the Accounting Supervisor. This position is great for people looking for a fast-paced environment with steady work or those who are looking to gain experience and build a career with a company that is growing across Canada. Why work with us? You...


  • Burnaby, BC, Canada Service Experts Full time

    This job was posted by : For more information,please see: Why You Should Jointhe Service Experts Team? Our team consists of the very best; we believe in doing what is rightfor our customers and our employees. We provide our employees with thetraining, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service...