Field Service Manager, Western Canada

3 weeks ago

Langley, Canada Regal Rexnord Full time

Regal Rexnord Corporation (RRX) is approximately a $5B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. The company has approximately 29,000 global associates with significant operations in the US, Mexico, Europe, China, and India. Regal Rexnord Corporation is the result of a merger between Regal Beloit Corporation and Rexnord’s PMC business which was completed in 2021. The headquarters for Regal Rexnord is located in Beloit, WI with an executive satellite office in Rosemont, IL.

You may not know it, but Regal Rexnord impacts your life every day. Our products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing.

Our business purpose is to create a better tomorrow by energy-efficiently converting power into motion. For us, this means creating innovative solutions while focused on both customer needs and our commitment to sustainability. Join our team to create a better tomorrow together

THE OPPORTUNITY

For over 40 years, Thomson Power systems (a RegalRexnord company) has been a leading manufacturer of electrical products and systems for use in the Power Generation Industry. We have an immediate opening for a Service Manager based in Langley, BC. Reporting to the Service Director, the primary job duties of the Service Manager will include managing local and remote field service technicians in a wide variety of technical duties related to installation, troubleshooting, service and repair of paralleling switchgear, automatic transfer switches, control systems and/or mechanical equipment at customer locations

YOUR MISSION

Position Summary:
As an enthusiastic, driven leader for the Service Team, with exciting opportunities to grow in an entrepreneurial environment, you will be responsible for the following:
Major Responsibilities:
- Building, developing and maintaining good customer relationships while maintaining a high level of quality technical service- Supervising and mentoring the local and remote service teams to motivate and maintain employee engagement- Manage tools and equipment lists to ensure all field service technicians have what is required to perform their work- Ensure compliance to TPS safety program and conduct on-site safety audits- Deliver 30% year over year service revenue growth. Collaborate with outside sales personnel to develop multi-year customer system upgrade plans, including short-term and long-term customer budgets and account plans- Work alongside and help to motivate Field Service Techs to maintain employee engagement- Assessing, prioritizing and distributing incoming regional service requests in collaboration with service co-ordinator while maximizing Field Service technician efficiency- Timely management of work order process and work order review including ensuring to submit all warranty items to meet warranty timelines- Work directly with customers on all levels of issues to manage customer expectations and drive issues to resolution by ensuring top customer service, quick response time and maximizing uptime- Report on the status of customer situations, action plans, and customer specific deliverables to the Service Director- Working in fast paced environment with quickly changing conditions- Assist with the recruitment, training and retention of new and existing field service technicians- Travel to and support local and remote field work at customer's sites throughout the local and regional area as needed; periodically travel to job locations throughout the US or International- Rotate emergency on-call duty and respond to customer emergencies in a timely manner

ARE YOU THE ONE?

Required Education, Experience and Skills:
- 5 years field supervisor/ field technician management experience.- Experience with actively driving service sales growth via aftermarket services and customer visitation- Ability to communicate clearly and effectively; work under pressure, possess strong people and organizational skills; work cooperatively with customers, sales representatives, staff, management, and other associates.- The ability to multi-task, work independently, and a can-do attitude- Ability to drive quality, safety and to implement change- Ability to retain teams by effectively managing, mentoring and developing team members.- Knowledge of applicable health, safety, and electrical (CSA/NFPA/UL) regulatory codes and standards- Basic understanding and ability to interpret detailed electrical schematics & mechanical drawings- Understanding of industrial control equipment i

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