Customer Service Representative

3 months ago

Montréal, Canada Andy Transport Full time

ANDY takes great pride in delivering exceptional, customized services encompassing goods transportation, logistics, warehousing, and fleet management solutions. With a wealth of European and North American experience and expertise in our domain, we are renowned for our ability to translate clients' operational needs into lucrative business opportunities. Our integrated services are designed to provide added value and streamline our customers' experiences. As one of the largest woman-owned asset-based transportation companies in North America, we have experienced remarkable organic growth since our inception in 2012, expanding from a single business unit comprising 60 employees to now encompassing four thriving business units with a dedicated team of 500 skilled professionals. This substantial growth positions us favorably to continue our upward trajectory and further expand our operations.

**Requirements**:
**About the role**

Join ANDY Transport as a Client Support Specialist, where you'll nurture strong client relationships, identify growth opportunities, and ensure the seamless delivery of logistics solutions. As the main contact for specific accounts, collaborate with internal teams, optimize transportation plans, and contribute to achieving division targets. Your role involves daily customer communication, prompt issue resolution, and proactive customer satisfaction efforts. Be a key player in our dynamic and collaborative environment, making a meaningful impact in logistics service excellence.

**What you’ll do here**:

- Build and maintain strong customer relationships, acting as the lead point of contact for assigned accounts.
- Oversee customer account management, negotiating rates, contracts, and agreements to maximize profitability.
- Identify and seize opportunities for client acquisition and contract expansion.
- Ensure timely and successful delivery of solutions according to customer needs and objectives.
- Plan and execute daily drayage transportation plans, including negotiation and booking of loads.
- Collaborate with teams to reach division targets.
- Respond to customer inquiries, maintain contact throughout order duration, and resolve day-to-day issues.
- Communicate with planners daily to optimize trips.
- Monitor and collaborate with dispatchers for on-time pickup and delivery, while accurately inputting information into our TMW system.
- Other duties may be assigned.

**What you bring to the table**:

- High School Diploma or College Diploma an asset or equivalent work experience.
- 1 - 3+ years previous experience as a Customer Service Representative would be considered an asset.
- Proven experience in logistics client support or account management. Drayage / Intermodal experience is considered an asset.
- Excellent communication in English and French is mandatory for this role.
- Ability to build and maintain strong client relationships.
- Strong negotiation abilities for contract agreements and rate discussions.
- A self-starter with the drive to exceed targets and contribute to the company's growth.

**Benefits**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A competitive salary.
- Benefits package, with access to virtual healthcare.
- An annual wellness account that promotes an active and healthy lifestyle.
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
- Inspiring leaders and colleagues who will lift you up and help you grow.

**We are an equal opportunity employer**

At Andy, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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