Customs Manager

7 days ago


Toronto, Canada The Descartes Full time

**Descartes Unites the People and Technology that Move the World**
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.

**We’re growing fast and invite you to join our amazing team.**

**Summary**:
We are looking for a Customs Manager to develop and manage the customs team through focus on Operations, Finances, Sales, People, Systems, and Culture. To stay in adherence to the Descartes’ policy, procedures and business code of conduct.

**Responsibilities**:
**Ensure customers success**:

- Ensure and maintain high quality customer service to meet customer expectations.
- Negotiate customer contracts and volumes
- Handle disputes and/or inquiries whether customer, vendor/agent, CBSA or department generated relating to customs matters.

**Develop and manage world class team**
- Hire, train, and develop staff
- Perform periodic and annual reviews to ensure improvements
- Identify and pursue opportunities for processing improvements through either systeM/Functional enhancements, and workflows.
- Provide leadership & guidance to department staff
- Monitor and maintain working knowledge of team activity, balance capacity, and workload - productivity and efficiency
- Manage department P&L
**Stay up to date on compliance**
- Ensure compliance with all government departments is maintained. Monitors customs memorandums and notices to stay aware of regulation changes and industry news.
**Requirements and Qualifications**:

- Good knowledge of customs legislation and customs brokerage process.
- Minimum 5 years’ experience in customs brokerage
- CCS (Customs Certified Specialist) or successfully passed broker license, an asset
- Effective interpersonal and communication skills, relating to employees and third parties.
- **Location**: This is a remote opportunity with occasional travel to our Toronto office, open to applicants authorized to work in Canada

**Join Us**
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best argument wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.



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