Front Desk Representative

2 weeks ago


Greater Sudbury, Canada Microtel Inn & Suites Sudbury Full time

Provide excellent customer service
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying),
- Answer telephone and relay telephone calls and messages
- Must me knowledgeable in software, Excel, Word, Outlook ect.

**Job Types**: Part-time, Permanent

**Experience**:

- customer service: 1 year (preferred)
- Hospitality: 1 year (Preferred but not mandatory)

**Language**:

- English (required)
- French (preferred)

**Job Types**: Part-time, Permanent

**Job Types**: Part-time, Permanent

**Salary**: $15.50-$16.50 per hour

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

COVID-19 considerations:
Masks are mandatory, plexi shield installed at the Front Desk

**Education**:

- Secondary School (preferred)

**Experience**:

- front desk: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: One location



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