Full-time Front Desk Associate

4 weeks ago

Greater Toronto Area, Canada Myodetox Full time

Front Desk Associates (FDA) at Myodetox are responsible for providing exceptional service and hospitality, managing all aspects of clinic front desk operational tasks, and providing consistent support to our team of clinicians treating at each clinic. FDAs actively contribute to the clinic's sales objectives while ensuring a positive client experience.

**Who We Are**:
Myodetox was started in 2015 - a clinic with a team of Physiotherapists, Chiropractors and Registered Massage Therapists on a mission to change the way people take care of their bodies. We exist to reinvent the rehab industry by delivering a differentiated experience and quality of care.

Our therapy philosophy is to provide a 1:1 full-body approach to help people Futureproof their bodies. Our therapists provide treatment using their unique skill sets and educate clients on what it takes to minimize re-injury and become more resilient #futureproofyourbody.

With 16 locations (and counting) across Canada and the US, Myodetox is leading today's conversation to share with Every Body why taking care of yours is essential to your daily life.

**What You'll Do**:

- Provide all clients exceptional service and hospitality in line with Myodetox standards
- Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication
- Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
- Ensure all claims, invoices, transactions are submitted and filed accurately.
- Maintain clean, consistent client notes for seamless service to each client
- Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
- Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
- Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next
- Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant

**Who We're Looking For**:

- You have 1+ years of experience working in a customer service and/or hospitality role
- You must be able to work a minimum of 4 shifts per week (equivalent to 30+ hours per week)
- You care deeply about ensuring positive client interactions and experiences
- You are proud of the team and workspace you’re a part of, exemplified through a well maintained, presentable clinic
- You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion
- You’re passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients
- You perform your job duties with consideration and care for business driving booking strategies
- You thrive in a fast paced environment
- You are innately curious, always seeking to solve problems, answer questions and better your work product
- You show up as your authentic self day in and day out, making your voice heard
- You prioritize your own physical and mental health so you can show up as your best version in the workplace

**Myodetox Benefits + Perks**:

- 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)
- Group RRSP with Profit-Sharing Employer Match
- Discounted Pet Insurance through SPOT
- Complimentary paid staff treatment sessions
- Bonus payout for referral of new team members
- Subsidized mental health support through Inkblot platform

**Core Values and Principles**:
At the heart of our operational ethos lie our core values, encapsulated by a commitment to:

- **_Care Deeply (Passion)_**:

- **_Protect The Asset (Sustainability)_**:

- **_Do Less, Well. (Focus)_**:

- **_Never Stop Learning (Curiosity)_**:

- **_Stay True (Authenticity)_**
- In addition to these values are our Myodetox Principles, which serve as an integral part of our identity and offer us a north star in our pursuit of delivering high-quality care._

**1. Outcomes > Interventions.**

We believe that although there are many ways to reach our clients’ desired goals, at the end of the day, accomplishing that goal matters far more than the path we take to get there.

**2. Redefine what it means to be an 'athlete’.**

We believe every human is a 'life-athlete' who deserves high-quality care so they can do what they need, want, and love to do.

**3. Without assessment, we have nothing.**

We believe that assessment is the key to taking away the guesswork. Our ability to deliver value depends on our capacity to identify areas of opportunity to create a meaningful change.

**4. Great humans are made here.**

We believe that at Myodetox, the therapy we deliver is a superpower providing a

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