Dispatcher/csr

3 months ago

Edmonton, Canada Gateway Mechanical Services Full time

Gateway Mechanical has grown to be the industry leader in the maintenance and installation of heating, ventilation, air conditioning and refrigeration systems across Western Canada. We have a diverse portfolio of commercial, institutional, and industrial clients. We service our market through our 19 locations, 300 employees, and a well-equipped service fleet. With a results-driven culture, we are committed to delivering outstanding customer service.

Do you thrive on helping people and problem solving? Are you organized and efficient with awesome communication skills? Keep reading as this may be the perfect role for you

The Dispatcher/Customer Service Representative (CSR) is the first point of contact for our valued customers and coordinates technicians’ work orders; dispatching them to ensure Gateway maintains “best in class” service.

**What you will be doing**:

- Monitor and organize workflow for the field staff to ensure completion of assigned obligations within established client KPIs
- Dispatch, update, and maintain work orders to technicians
- Create work orders for on demand and quoted jobs, issue Purchase Orders
- Manage all administration required to ensure accurate record keeping and technicians can access information. Including, but not limited to: file opening, invoicing, and archiving
- Provide award-winning customer service; build quality relationships and make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution

**What you bring**:

- 2 - 5 years experience in a similar position
- Demonstrated Intermediate level knowledge and experience in Microsoft Excel, Word, and other Office products
- Demonstrated experience analyzing and resolving client issues
- Demonstrated experience working in a fast-paced environment, as well as a high degree of prioritizing and multi-tasking skills
- Demonstrated experience adhering to tight deadlines, particularly in high-pressure situations
- Demonstrated experience to be a self-starter, with an emphasis in a team-oriented environment
- Demonstrated written and verbal communication skills

**What we can offer you**:

- Salary Range: $50,000 - 60,000
- Employer paid extended health care and dental benefits
- RRSP matching
- Life insurance
- Health Care Spending Account
- Employee assistance program
- Flexible work schedule
- Competitive salary
- Great team environment

Join our One Team and you will thrive and grow doing a variety of work with exceptional colleagues in a safe environment

If you are ready to discover your crazy potential then we want to hear from you

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