Bilingual Customer Service Representative

2 weeks ago

Edmonton, Alberta, Canada 4Refuel Full time
About the Role

4Refuel is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and cost-effective delivery of services to clients, coordinating with our team of operators and operations department.
  • Utilize dispatch/routing/CRM software to reference conversations with clients, their site locations, equipment, and refuelling requirements.
  • Plan and organize call-in deliveries and dispatch accordingly.
  • Receive updates and provide details to operations and sales teams on scheduled client changes.
  • Process COD delivery requests and authorize credit card transactions as required.
  • Maintain communication with clients throughout the duration of their fuelling requirement, communicating both positive and negative occurrences.
  • Keep operations team and territory managers updated on significant issues; report any non-service issues to appropriate parties.
  • Provide assistance and direction to operators regarding routes, equipment utilization, TouchPC troubleshooting, and client requirements.
  • Problem solve as issues arise, working with operations, sales, and/or administration to resolve.
  • Maintain an excellent relationship with clients, operators, and other employees.
  • Manage billing issues, including client-related charges, supplier/pickup entries, outstanding cash/credit card deliveries.
  • Provide support to operations staff after hours and on weekends via cell phone, as needed.
  • Develop and maintain an ongoing self-improvement program.
Requirements
  • Bilingual in French (written and spoken).
  • Strong interpersonal and communication skills, dealing with both external customers and internal customers at all levels of an organization.
  • Ability to multi-task and work under the stress of varied client/internal issues, maintaining composure in high-activity situations.
  • Strong attention to detail and organization skills.
  • Self-motivated, with the ability to motivate and direct operators.
  • Ability to work in a team environment.
  • Intermediate to advanced skills in MS Word, Excel, Streets & Trips/Mappoint.
  • Knowledge of various communication devices, including cellular, 2-way telephone devices, and email.
  • Strong knowledge of Canadian geography, truck/trailer equipment, and GPS tracking.
  • Good phone mannerisms.
  • Accessible 24/7 to handle coverage or emergency situations.
  • Availability to work on-call (via phone) on a rotating basis with other CSR's (approximately 1 weekend per month).
Education Requirements
  • Minimum Grade 12 Diploma.
  • Post-secondary education in a logistics program and/or combined industry experience is an asset.

4Refuel welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are committed to diversity at 4Refuel, to building and sustaining a diverse and inclusive workforce, and as an equal opportunity employer, we encourage applications from all qualified individuals.

  • Bilingual Customer Service Representative

    1 week ago

    Edmonton, Alberta, Canada 4Refuel Full time

    Job Title: Bilingual Customer Service Representative4Refuel is a leading provider of mobile refueling services, and we are seeking a highly skilled Bilingual Customer Service Representative to join our team.Job Summary:We are looking for a customer-focused individual who is fluent in both English and French to provide exceptional service to our clients. As a...

  • Bilingual Customer Service Representative

    1 week ago

    Edmonton, Alberta, Canada 4Refuel Full time

    Job Title: Bilingual Customer Service Representative4Refuel is a leading provider of mobile refueling services, and we are seeking a highly skilled Bilingual Customer Service Representative to join our team.Job Summary:We are looking for a customer-focused individual who is fluent in both English and French to provide exceptional service to our clients. As a...

  • Bilingual Collections Specialist

    2 weeks ago

    Edmonton, Alberta, Canada Bilingual Source Full time

    About the RoleWe are seeking a highly skilled Bilingual Collections Officer to join our team at Bilingual Source. As a key member of our collections team, you will be responsible for providing exceptional customer service to our clients while ensuring timely and efficient payment processing.Key ResponsibilitiesAddress customer inquiries and concerns in a...

  • Bilingual Collections Specialist

    2 weeks ago

    Edmonton, Alberta, Canada Bilingual Source Full time

    About the RoleWe are seeking a highly skilled Bilingual Collections Officer to join our team at Bilingual Source. As a key member of our collections team, you will be responsible for providing exceptional customer service to our clients while ensuring timely and efficient payment processing.Key ResponsibilitiesAddress customer inquiries and concerns in a...

  • Bilingual Collections Specialist

    1 week ago

    Edmonton, Alberta, Canada Bilingual Source Full time

    Job SummaryWe are seeking a highly skilled Bilingual Collections Officer to join our team at Bilingual Source. As a key member of our collections team, you will be responsible for providing exceptional customer service and ensuring timely payment from our clients.Key ResponsibilitiesRespond to customer inquiries and concerns in a professional and timely...

  • Bilingual Collections Specialist

    1 week ago

    Edmonton, Alberta, Canada Bilingual Source Full time

    Job SummaryWe are seeking a highly skilled Bilingual Collections Officer to join our team at Bilingual Source. As a key member of our collections team, you will be responsible for providing exceptional customer service and ensuring timely payment from our clients.Key ResponsibilitiesRespond to customer inquiries and concerns in a professional and timely...

  • Customer Service Representative

    2 days ago

    Edmonton, Alberta, Canada Alta Appliance Service Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Alta Appliance Service. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    2 days ago

    Edmonton, Alberta, Canada Alta Appliance Service Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Alta Appliance Service. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.Key ResponsibilitiesProvide excellent customer...

  • Bilingual Collections Specialist

    2 weeks ago

    Edmonton, Alberta, Canada Bilingual Source Full time

    About the RoleWe are seeking a highly skilled Bilingual Collections Officer to join our team at Bilingual Source. As a key member of our collections team, you will be responsible for providing exceptional customer service to our clients, ensuring timely and efficient payment processing, and resolving disputes in a professional and courteous manner.Key...

  • Bilingual Collections Specialist

    2 weeks ago

    Edmonton, Alberta, Canada Bilingual Source Full time

    About the RoleWe are seeking a highly skilled Bilingual Collections Officer to join our team at Bilingual Source. As a key member of our collections team, you will be responsible for providing exceptional customer service to our clients, ensuring timely and efficient payment processing, and resolving disputes in a professional and courteous manner.Key...

  • Bilingual Collections Officer

    2 weeks ago

    Edmonton, Alberta, Canada Bilingual Source Full time

    Our reputable client, a leading equipment leasing and financing company in Canada, is dedicated to supporting equipment dealers with seamless financing solutions across various industries. The Bilingual Collections Officer will play a crucial role in this process, ensuring that all financial transactions are handled efficiently and effectively. The ideal...

  • Bilingual Collections Officer

    2 weeks ago

    Edmonton, Alberta, Canada Bilingual Source Full time

    Our reputable client, a leading equipment leasing and financing company in Canada, is dedicated to supporting equipment dealers with seamless financing solutions across various industries. The Bilingual Collections Officer will play a crucial role in this process, ensuring that all financial transactions are handled efficiently and effectively. The ideal...

  • Bilingual Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada 4Refuel Full time

    About the Role4Refuel is seeking a highly skilled and bilingual customer service representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients, ensuring timely and cost-effective delivery of our services.Key ResponsibilitiesProvide safe, timely, and cost-effective...

  • Bilingual Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada 4Refuel Full time

    About the Role4Refuel is seeking a highly skilled and bilingual customer service representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients, ensuring timely and cost-effective delivery of our services.Key ResponsibilitiesProvide safe, timely, and cost-effective...

  • Bilingual Collections Specialist

    1 week ago

    Edmonton, Alberta, Canada Bilingual Source Full time

    Bilingual Collections Officer RoleOur reputable client, a leading equipment leasing and financing company in Canada, is seeking a skilled Bilingual Collections Officer to join their team.Key Responsibilities:Address customer inquiries and concerns in a timely and professional manner.Secure payments efficiently and effectively.Collaborate with clients to...

  • Bilingual Collections Specialist

    1 week ago

    Edmonton, Alberta, Canada Bilingual Source Full time

    Bilingual Collections Officer RoleOur reputable client, a leading equipment leasing and financing company in Canada, is seeking a skilled Bilingual Collections Officer to join their team.Key Responsibilities:Address customer inquiries and concerns in a timely and professional manner.Secure payments efficiently and effectively.Collaborate with clients to...

  • Customer Service Representative

    3 days ago

    Edmonton, Alberta, Canada Alta Appliance Service Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Alta Appliance Service. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    3 days ago

    Edmonton, Alberta, Canada Alta Appliance Service Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Alta Appliance Service. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada Alta Appliance Service Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Alta Appliance Service. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesSupervise...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada Alta Appliance Service Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Alta Appliance Service. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesSupervise...