Bilingual Implementation Specialist

2 months ago

Vancouver, Canada Push Operations Full time

**L'entreprise**:
Push est une plateforme tout-en-un qui aide les entreprises à se développer et à faire évoluer leur entreprise en simplifiant les ressources humaines, la paie, le suivi du temps et la planification. Notre objectif est d'aider nos clients à libérer leur temps en rendant la gestion du personnel ridiculement simple, afin qu'ils puissent se concentrer sur leur passion.

Notre clientèle comprend certaines des plus grandes marques, telles que Earls Restaurant, Cactus Club, Denny's et bien d'autres encore.

**L'équipe**:
Nous sommes un groupe de personnes aimant les chiens et jouant au jeu, qui accordent une grande priorité à la compétence et à l'efficacité, mais qui comptent encore plus d'individus sympathiques et positif.ves qui s'intègrent à notre culture et sont prêt.es à grandir avec nous. En tant que membre de notre équipe en croissance rapide, vous jouerez un rôle important et unique dans la réalisation de notre mission consistant à créer le meilleur système de gestion des personnes pour nos clients afin qu'ils puissent consacrer plus de temps à faire ce qu'ils aiment.

**Le rôle**:
Nous sommes à la recherche d'un spécialiste de la mise en œuvre pour rejoindre notre équipe en pleine croissance dédiée à la réussite client Dans ce rôle, vous serez un.e acteur.rice clé dans la réussite des clients au cours de leurs premiers 90 jours, en garantissant une expérience d'intégration exceptionnelle. Vous aurez la responsabilité de superviser tous les aspects du processus d'intégration, facilitant ainsi une transition fluide et agréable vers l'utilisation optimale de Push pour nos clients.

**Emplacement**:
**Responsabilités**:

- Animer plusieurs sessions de formation avec jusqu'à 5 clients différents par jour
- Définir et exécuter un lancement réussi avec chaque client en collaboration avec les parties prenantes internes
- Offrir une expérience de service exceptionnelle à chaque session de formation, en apportant une réelle valeur ajoutée aux clients et en répondant à leurs besoins spécifiques
- Établir des relations solides avec les clients, garantissant leur fidélisation et leur entière satisfaction
- Investiguer et résoudre les problèmes techniques des clients de manière efficace, en les escaladant au besoin pour assurer leur résolution rapide et complète
- Identifier et saisir les opportunités de vente croisée lorsque cela est approprié
- Collaborer de manière transversale avec les départements tels que les ventes, le support et l'équipe des paiements pour garantir une expérience de lancement harmonieuse pour chaque client
- Travailler en étroite collaboration avec l'équipe Produit pour fournir des retours d'information des clients, contribuant ainsi au développement continu de produits impactants pour le client
- Assurer une coordination efficace avec les coordinateurs de projet pour garantir le succès de chaque lancement

**Compétences et qualifications requises**
- Vous avez plus de 2 ans d'expérience en intégration client/implémentation au sein d'une entreprise technologique
- Vous avez d'excellentes compétences en gestion de projet, avec la capacité de gérer efficacement plusieurs tâches et priorités concurrentes
- Vous êtes un.e communicateur.rice fort.e, à l'oral et à l'écrit, avec d'excellentes compétences interpersonnelles
- Vous êtes capable d'évaluer les besoins des clients et de déployer des stratégies appropriées pour les satisfaire en temps opportun
- Vous avez la capacité de traduire des concepts techniques complexes en langage simple et facile à comprendre
- Vous analysez les défis de manière proactive et proposer des solutions efficaces
- Vous avez une attention immaculée aux détails
- Maîtrise de la langue française et anglaise

**Pourquoi Push ?**

**Fais ce que tu aimes **C'est la clé du bonheur. C'est pourquoi chez Push, nous visons à créer un environnement favorable pour vous aider à nourrir votre passion pour le travail et à vous sentir énergique et heureux.se afin que vous puissiez faire davantage de ce que vous aimez.

**Développez-vous.** Nous voulons vous voir gagner dans tous les domaines. Chez Push, notre mantra est le suivant : vous évoluerez professionnellement et personnellement. Nous menons des conversations autour de vos objectifs personnels et professionnels. Écrasons-le ensemble.

**Ayez un impact.** Chez Push, nous pensons que tout le monde naît génie et notre responsabilité est de développer ce génie en nous. L'impact est notre mesure clé - c'est pourquoi nous mettons les Pushies au défi de se présenter comme eux-mêmes authentiques tout en créant un héritage.

**Informations Complémentaires**

Nous célébrons la diversité et promouvons l’égalité des chances. Nous apprécions ce qui différencie chacun des membres de notre équipe et vous encourageons à postuler, peu importe qui vous êtes ou comment vous vous identifiez.

**The

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