Implementation Specialist

4 weeks ago

Vancouver, Canada Ooma, Inc. Full time

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all. 

Implementation Specialist

About the Role:

The Implementation Specialist is the first line of contact for Ooma Enterprise. To successfully on-board a customer, you must be able to seamlessly coordinate project implementation activities with both external and internal stakeholders representing business and technical aspects, provide technical directions, troubleshoot technical issues which might arise and facilitate internal and external escalations where necessary.

What You’ll Do:

  • Customer-facing voice for Ooma Enterprise tasked with providing a consistent, prompt, and high-quality level of customer service to our customers
  • Project manage and oversee the entire onboarding process including provisioning installation, and configuration of our product
  • Guide new customers through an established onboarding process, equipping them to confidently and effectively use Ooma Enterprise products
  • Troubleshoot and resolve and/or escalate customer technical issues when required
  • Set customer expectations, communicate internally to ensure tasks are on schedule, and offer suggestions to mitigate risks to avoid delays
  • Liaise with internal teams (Sales, Engineering etc.) to ensure projects are completed on time, to spec while leveraging opportunities to introduce new products/services
  • 2+ years Technical Customer Success or implementation Specialist, preferably in a SaaS or Customer Service Call Center
  • Knowledge of networking fundamentals (TCP/IP, DHCP, VPN) 
  • Project and client management experience an asset
  • Strong analytical, problem solving and coordinating skills
  • Sound judgment to proactively and independently solve problems and make decisions 
  • Ability to manage several concurrent tasks and switch priorities on the fly maintaining a calm demeanor in a fast-paced environment
  • Goal oriented self-starter with a service-oriented mindset who can work independently as well as in a team environment 
  • Proven history of previous successes in a setting where minimal direction provided 
  • Excellent time management, organizational, problem solving, and analytical skills
  • Exceptional communication and presentation skills
  • Strong aptitude for technology and ability/desire to learn new software

=

What We Offer:

Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.

  • Comprehensive Medical/Dental/Vision insurance for you and eligible dependents 
  • RRSP Match 
  • Employee Stock Purchase Plan
  • Unlimited paid time off as well as corporate holidays observed

=#LI-OP1

The base salary range for candidates in located Canada is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).

Will you now or in the future require sponsorship to work for Ooma Inc. in the country this posting refers to?  *

If you require sponsorship, what VISA do you require?

How did you hear about this job?  *

#J-18808-Ljbffr

  • Implementation Specialist

    1 week ago

    Vancouver, Canada Ooma Full time

    Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized...

  • Implementation Specialist

    3 days ago

    Vancouver, Canada Ooma, INC Full time

    Implementation Specialist Company Overview: Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere....

  • Implementation Specialist

    7 days ago

    Vancouver, Canada VRIFY Full time

    **About us**: - At VRIFY, we are pushing the limits of technology to facilitate better investment decisions. We translate complex data sets into easily digestible 3D models, site visits of remote global projects into virtual tours, and presentations into interactive experiences hosted via our online platform. Our mission is to create a transparent mining...

  • Implementation Specialist

    4 weeks ago

    Vancouver, Canada Ooma, Inc. Full time

    Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized...

  • Implementation Specialist

    4 weeks ago

    Vancouver, Canada Ooma, Inc. Full time

    Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized...

  • Implementation Specialist

    4 weeks ago

    Vancouver, Canada Ooma, Inc. Full time

    Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized...

  • Implementation Specialist

    7 days ago

    Vancouver, Canada Traction Rec Full time

    **_*_**_ _**_This role can be done remotely from anywhere in Canada*_** We’re looking for an** Implementation Specialist** to join our team and be part of our next stage of growth. As an Implementation Specialist, your top priority is to support our customers in system migration while building strong and trusted relationships. You are an advisor who seeks...

  • Implementation Specialist

    1 week ago

    Vancouver, Canada Traction Rec Full time

    **_*_**_ _**_This role can be done remotely from anywhere in Canada*_** We’re looking for an** Implementation Specialist** to join our team and be part of our next stage of growth. As an Implementation Specialist, your top priority is to support our customers in system migration while building strong and trusted relationships. You are an advisor who seeks...

  • Implementation Specialist

    3 weeks ago

    Vancouver, BC, Canada Ooma, Inc. Full time

    Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized...

  • Implementation Specialist

    7 days ago

    Vancouver, Canada Push Operations Full time

    **The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion. Our customer base includes some of the biggest brands, such...

  • Implementation Specialist

    1 day ago

    Vancouver, Canada VoPay International Inc. Full time

    **About VoPay International Inc.** **Company Culture** We believe in growing with the company and promoting from within. Each individual here is driven and ambitious, while being part of a united and supportive team. We work hard to realize our vision for the future. **Company Values** We believe in integrity first. Being in the financial sector means it...

  • Cloud Implementation Specialist

    1 week ago

    Vancouver, Canada Kodak Full time

    *** The Implementation Specialist position will lead and participate in the implementation of our commercial software products by performing technical configurations and customer specific deployments for the scope of services ordered. You will interact with customers, technical support resources, pre-sales and other technical leaders to implement solutions...

  • Implementation Specialist

    1 week ago

    Vancouver, Canada BMC Networks Full time

    How will you make an impact with BMC? BMC Networks is looking for an Implementation Specialist to join the Project team. You will have the opportunity to jump into a fast-paced, ever-changing environment and help our clients implement forward-thinking technology solutions. You will work with a team of IT professionals who, like you, are self-starters and...

  • Implementation Specialist

    2 months ago

    Vancouver, Canada Trulioo Full time

    Position Summary: Reporting to the Manager, Implementation , we are looking for an Implementation Specialist within the Customer Success department who will be responsible for onboarding and providing technical and business support to our clients and partners. We are looking for a technically sound, team-orientated, customer savvy, and passionate...

  • Implementation Specialist

    1 day ago

    Vancouver, Canada Push Operations Full time

    Find a job that you love. We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love. **The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by...

  • HR Project Implementation Specialist

    1 day ago

    North Vancouver, Canada LARCO-HR Full time

    **Human Resources Implementation Specialist** Are you someone who loves working directly with people to plan, project and see ideas come to light? This HR position is perfect for someone who has demonstrated experience successfully rolling out initiatives, ideally has a background in human resources and wants to start early with a company in growth. If you...

  • Filenet Implementation Specialist

    1 month ago

    Vancouver, Canada VersaFile Full time

    FileNet Implementation Specialist VersaFile Inc. is a Vancouver-based technology services and software company providing intelligent content and process automation solutions. This includes managed services, strategic consulting, implementations, and commercial software. Our purpose is to generate outcomes that make a difference by making our solutions easy,...

  • Filenet Implementation Specialist

    4 days ago

    Vancouver, Canada VersaFile Full time

    FileNet Implementation Specialist VersaFile Inc. is a Vancouver-based technology services and software company providing intelligent content and process automation solutions. This includes managed services, strategic consulting, implementations, and commercial software. Our purpose is to generate outcomes that make a difference by making our solutions easy,...

  • Technical Implementation Specialist

    1 week ago

    Vancouver, Canada Global Relay Full time

    **Who we are**: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their...

  • Implementation Specialist

    3 days ago

    Vancouver, Canada Traction Rec Full time

    **_*_**_ _**_This role can be done remotely from anywhere in Canada*_** We’re looking for an** Implementation Specialist **with a strong understanding of financial operations and practices to join our team and contribute to our next stage of growth. As an Implementation Specialist, your top priority is to support our customers in system migration while...