Implementation Specialist

6 months ago

Vancouver, Canada Ooma Full time

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

**Implementation Specialist**

**About the Role**:
The Implementation Specialist is the first line of contact for Ooma Enterprise. To successfully on-board a customer, you must be able to seamlessly coordinate project implementation activities with both external and internal stakeholders representing business and technical aspects, provide technical directions, troubleshoot technical issues which might arise and facilitate internal and external escalations where necessary.

**What You'll Do**:

- Customer-facing voice for Ooma Enterprise tasked with providing a consistent, prompt, and high-quality level of customer service to our customers
- Project manage and oversee the entire onboarding process including provisioning installation, and configuration of our product
- Guide new customers through an established onboarding process, equipping them to confidently and effectively use Ooma Enterprise products
- Troubleshoot and resolve and/or escalate customer technical issues when required
- Set customer expectations, communicate internally to ensure tasks are on schedule, and offer suggestions to mitigate risks to avoid delays
- Liaise with internal teams (Sales, Engineering etc.) to ensure projects are completed on time, to spec while leveraging opportunities to introduce new products/services

**Experience We're Looking For**:

- 2+ years Technical Customer Success or implementation Specialist, preferably in a SaaS or Customer Service Call Center
- Knowledge of networking fundamentals (TCP/IP, DHCP, VPN)
- Project and client management experience an asset
- Strong analytical, problem solving and coordinating skills
- Sound judgment to proactively and independently solve problems and make decisions
- Ability to manage several concurrent tasks and switch priorities on the fly maintaining a calm demeanor in a fast-paced environment
- Goal oriented self-starter with a service-oriented mindset who can work independently as well as in a team environment
- Proven history of previous successes in a setting where mínimal direction provided
- Excellent time management, organizational, problem solving, and analytical skills
- Exceptional communication and presentation skills
- Strong aptitude for technology and ability/desire to learn new software

=

**What We Offer**:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- RRSP Match
- Employee Stock Purchase Plan
- Unlimited paid time off as well as corporate holidays observed

=#LI-OP1

  • Network Infrastructure Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada TEG BAINS SPECIALIST INC. Full time

    Job Title: Network Infrastructure SpecialistTeg Bains Specialist Inc. is seeking a highly skilled Network Infrastructure Specialist to join our team. As a key member of our IT department, you will be responsible for the design, implementation, and maintenance of our computer networks.Key Responsibilities:Maintain and troubleshoot local area networks (LANs),...

  • Network Infrastructure Specialist

    4 weeks ago

    Vancouver, Canada TEG BAINS SPECIALIST INC. Full time

    Job Title: Network Infrastructure SpecialistAbout the Role:TEG BAINS SPECIALIST INC. is seeking a skilled Network Infrastructure Specialist to join our team. As a key member of our IT department, you will be responsible for the design, implementation, and maintenance of our computer networks and related infrastructure.Key Responsibilities:Design and...

  • Computer Network Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada TEG BAINS SPECIALIST INC. Full time

    At TEG BAINS SPECIALIST INC., we are looking for a skilled Computer Network Specialist to join our team.As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our local area networks, wide area networks, mainframe networks, and computer workstations and peripheral equipment.Key Responsibilities:Implement...

  • Computer Network Specialist

    3 weeks ago

    Vancouver, Canada TEG BAINS SPECIALIST INC. Full time

    At TEG BAINS SPECIALIST INC., we are looking for a skilled Computer Network Specialist to join our team.As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our local area networks, wide area networks, mainframe networks, and computer workstations and peripheral equipment.Key Responsibilities:Implement...

  • ERP Implementation Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada EightSix Network Full time

    We are seeking an ERP Implementation Specialist to lead the implementation of our ERP system, Epicor.About EightSix NetworkEightSix Network is a dynamic organization that values innovation and excellence.This role offers a competitive salary range of $90,000 - $110,000 per year, depending on experience.Job DescriptionThe ERP Implementation Specialist will be...

  • IT Network Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada TEG BAINS SPECIALIST INC. Full time

    Job Title: Computer Network TechnicianWe are seeking a skilled Computer Network Technician to work with TEG BAINS SPECIALIST INC.The successful candidate will have excellent problem-solving skills and be able to provide top-notch support to our network users.Key Responsibilities:Maintain and troubleshoot LANs, WANs, mainframe networks, and computer...

  • Business Systems Implementation Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada AbCellera Full time

    Job Title: Business Systems Implementation SpecialistWe are seeking a highly skilled Business Systems Implementation Specialist to join our Business Systems team at AbCellera. As a Business Systems Implementation Specialist, you will be responsible for implementing and maintaining our business applications, including ERP, Procurement, Integration, and...

  • Implementation Specialist

    2 months ago

    Vancouver, Canada Push Operations Full time

    **The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion. Our customer base includes some of the biggest brands, such...

  • Implementation Specialist

    6 months ago

    Vancouver, Canada VoPay International Inc. Full time

    **About VoPay International Inc.** **Company Culture** We believe in growing with the company and promoting from within. Each individual here is driven and ambitious, while being part of a united and supportive team. We work hard to realize our vision for the future. **Company Values** We believe in integrity first. Being in the financial sector means it...

  • Senior Implementation Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada D2L Full time

    Job Summary:We are seeking a talented Senior Implementation Specialist to join our team at D2L. As a key member of our implementation team, you will be responsible for leading implementation projects across all verticals, including K12, Higher Education, Corporate, and Government. Your strong technical expertise will be essential in executing client...

  • IT Network Specialist

    4 weeks ago

    Vancouver, Canada TEG BAINS SPECIALIST INC. Full time

    Job Title: Computer Network TechnicianWe are seeking a skilled Computer Network Technician to work with TEG BAINS SPECIALIST INC.Job SummaryThe Computer Network Technician will be responsible for maintaining, troubleshooting, and administering local area networks (LANs), wide area networks (WANs), mainframe networks, and computer workstations and peripheral...

  • Business Systems Implementation Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Alba Partners Inc. Full time

    We are seeking an experienced Business Systems Implementation Specialist to join our team at Alba Partners Inc. This is a permanent full-time position working 35 hours per week, with a competitive salary and excellent health benefits.About the JobAs a Business Systems Implementation Specialist, you will be responsible for designing, developing, and...

  • Computer Network Specialist

    2 months ago

    Vancouver, Canada TEG BAINS SPECIALIST INC. Full time

    Job Title: Computer Network TechnicianWe are seeking a skilled Computer Network Technician to join our team at TEG BAINS SPECIALIST INC.Job SummaryThe Computer Network Technician will be responsible for maintaining, troubleshooting, and administering local area networks (LANs), wide area networks (WANs), mainframe networks, and computer workstations and...

  • Implementation Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada GrantBook Full time

    About the RoleGrantbook is seeking a highly skilled Implementation Specialist to join our team. As a key member of our Salesforce practice, you will be responsible for leading the implementation of customized solutions on the Salesforce platform.ResponsibilitiesTechnical LeadAs the technical lead, you will be at the forefront of innovating our practices to...

  • Network Infrastructure Architect

    4 weeks ago

    Vancouver, British Columbia, Canada TEG BAINS SPECIALIST INC. Full time

    Job Title: Network Infrastructure ArchitectAbout the Role:TEG BAINS SPECIALIST INC. is seeking a skilled professional to oversee the design and implementation of our computer networks and related infrastructure. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our computer systems.Key Responsibilities:Design...

  • Technical Implementation Specialist

    6 months ago

    Vancouver, Canada Global Relay Full time

    **Who we are**: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their...

  • Filenet Implementation Specialist

    6 months ago

    Vancouver, Canada VersaFile Full time

    FileNet Implementation Specialist VersaFile Inc. is a Vancouver-based technology services and software company providing intelligent content and process automation solutions. This includes managed services, strategic consulting, implementations, and commercial software. Our purpose is to generate outcomes that make a difference by making our solutions easy,...

  • HR Project Implementation Specialist

    6 months ago

    North Vancouver, Canada LARCO-HR Full time

    **Human Resources Implementation Specialist** Are you someone who loves working directly with people to plan, project and see ideas come to light? This HR position is perfect for someone who has demonstrated experience successfully rolling out initiatives, ideally has a background in human resources and wants to start early with a company in growth. If you...

  • Key Business Systems Implementation Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada AbCellera Full time

    About AbCelleraAbCellera is a pioneering biotechnology company dedicated to advancing antibody-based medicines. Our mission is to break conventional barriers in drug development, leveraging innovative technologies to bring life-changing therapies to patients.We are driven by a passion for science and technology, pushing the boundaries of what's possible in...

  • ERP Implementation Specialist for EightSix Network

    2 weeks ago

    Vancouver, British Columbia, Canada EightSix Network Full time

    Job OverviewIn this key role as an ERP Implementation Specialist, you will lead the implementation of a high-profile NetSuite project at EightSix Network. As a seasoned professional, you will navigate complex technical and human-related challenges to ensure successful project delivery.About the RoleThis is a full-time position that offers a competitive base...