![GE Healthcare](https://media.trabajo.org/img/noimg.jpg)
Field Service Apprentice
5 days ago
**Job Description Summary**: As the Field Service Apprentice, you will respond to service calls under supervision, perform various equipment service processes and procedures including troubleshooting issues, implementing repairs and completing preventive maintenance to drive customer satisfaction and ensure proper functionality of diagnostic imaging and Life Care Solutions equipment. You will work with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Essential Responsibilities**:
- Learn to complete on-time and accurate Preventative Maintenance and FMIs.
- Assist experienced field engineers with equipment installations.
- Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
- Effectively communicate and partner with teammates and colleagues.
- Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
- Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
- Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
- Serve as a member of the account community for key accounts.
- Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
- Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
- Keep up to date with competitor information and market trends.
- Answer service calls independently without assistance within one year of employment.
**Required Qualifications**:
- Recent graduate or current student of no more than 12 months removed from a Biomedical Technology or Electrical or Mechanical Engineering Diploma/Degree.
- Must hold a valid drivers license.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
LI-SM1
**Additional Information**:
**Relocation Assistance Provided**:No
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