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Director - Shop & Field Services

1 month ago

Quebec City, Canada 1300-Applied Industrial Technology Full time

Applied Industrial Technologies is currently seeking a qualified and motivated individual to fill the position of **Director - Shop & Field Services** for all of Canada. The location is flexible for any metropolitan area our Applied Regional Shops operate in**:Greater Vancouver Area (Surrey), Calgary, Edmonton/Nisku, Saskatoon, Greater Toronto Area, Montreal, or Quebec City.**

**Position Summary**:
Reporting directly to the President - Canada, the Director - Shop & Field Services will lead a Canada-wide shop organization, playing a critical role in the success of the organizations operating success. In collaboration with a team of dedicated General Managers and the President,, you will be responsible for establishing and executing the company’s strategic direction as it relates to our shop and field service channel, while collaborating with leaders in other disciplines across the AIT Canada organization. The successful incumbent will possess the capability to develop and grow a world-class shop management organization and team, reflecting a strong performance culture as well as demonstrated success driving accountability in all areas of the business and delivering strong results.

The mandate will encompass strategic planning, people and organizational capability, business development in current and new markets, operational excellence, quality management and relentless commitment to EHS. Key Responsibilities are as follows:
**Strategic Direction**
- Develop, in conjunction with the President and other senior leaders, the business plan that will establish the strategic direction and performance objectives for the Shop & Field Services division to achieve market share growth and improve the expected competitive position. Drive market share growth and improved competitive position of the Shop & Field Services division by developing and executing the strategy across shops within Canada.
- Implementation of the business plan including defining appropriate KPIs and measurements; responsible for ongoing measurement and reporting of progress
- Responsible for annual budgeting and cost management of all aspects of Shop & Field Services division
- Ensure the ongoing evolution of the identity and culture of the Shop & Field Services division.
- Engage and mobilize the significant potential of the Shop & Field Services organization through inspirational leadership, while raising the bar in terms of performance, in close cooperation with its employees, suppliers, customers and other Applied’s divisions.
- Maintaining adequate field, industrial, and competitive contacts to anticipate or to keep abreast of developments in markets, products, services, prices, promotions, and other related fields

**Operations Management**
- Ensure ongoing assessment and evolution of organizational and management structure is in place to deliver on changing needs of the business and to successfully execute the business plan.
- Plan, control and direct regional/country-wide programs and activities related to Shop & Field Services including but not limited to: Human Resources/People Strategy, Operational Excellence, Sales & Business Development, Customer Service, EHS, Quality, Talent Development, Finance.
- Cultivate a climate of operational excellence by promoting continuous improvement initiatives across the various functions with the intent of increasing operational effectiveness and capital efficiency.
- Collaborate closely with other channel leaders within Canada to ensure success of day to day cross-channel operations (Service Centres, Technical Services etc)
- Maintain applicable external certification to support Company’s reputation (image) and credibility as well as guaranteed robustness of internal management systems in place (e.g. ISO 9001).
- Ensuring that quality, processes, and customer relations are maintained at a high level by regularly visiting locations within your Shop network.
- Regular meetings with key stakeholders and Managers within region.
- People Leadership, Development, Coaching and Mentoring
- Mobilize and lead the Shop & Field Services management team to achieve the strategy and objectives, providing support and direction to ensure success.
- Show strong leadership and commitment to HSE with regular presence on the site.
- Ensure leadership and accountability in cyclical HR processes as well as playing an active role in Shop people strategies.
- Mentor, coach and direct staff through the establishment of stretch goals and cohesive teamwork with a participatory and inclusive leadership style, utilizing collaborative leadership strengths to foster positive cultural change and inclusive, team-oriented success.
- Provide leadership regarding personnel training requirements across all roles within the Shop & Field Services division as well as playing a proactive role in talent development activities beneficial to the shop organization.

**Financial Leadership**
- Responsibility and accountability for the manag