Field Service Technician

6 months ago

Quebec City, Canada Cummins Full time

Completes preventative maintenance and/or basic repair activities on engines and related components at the customer site with mínimal direction.

Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs.

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.

Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.

Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.

Completes required documentation, such as service worksheets, timesheets and warranty claims via handwritten forms or business system input screens.

Completes training in line with skill and business requirements Maintains service vehicle and tools for cleanliness and proper operation.

Ensure adherence to all relevant Health, Safety & Environmental policies, procedures and legislations.

**Qualifications**

**Skills**

Ensures accountability - Holding self and others accountable to meet commitments.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

Electrical Knowledge - Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies basic electrical theories and electronics components knowledge using appropriate tools and procedures to diagnose and repair products safely and efficiently.

Mechanical Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies mechanical principles and theories using appropriate tools and procedures to diagnose and repair products safely and efficiently.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

**Education, Licenses, Certifications**

Apprentice Trained Engine Technician (preferred).

Vocational diploma from relevant technical institution.

Locally valid driving permit.

This position may require licensing for compliance

  • Field Technician

    7 months ago

    Quebec City, Canada Field Tech Solutions Full time

    Field Tech Solutions, a leading provider of contract services in the telecommunications sector, is actively seeking dedicated cable and fiber technicians to join our esteemed team. We have openings available in various provinces, offering ample opportunities for growth and development. If you are eager to make a meaningful contribution to our team, we will...

  • Field Service Technician

    6 months ago

    Quebec City, Canada Kodak Full time

    The Field Service Technician is responsible for the installation of hardware, software and networking products and configurations at customer sites, as well as for diagnosing and optimizing product performance. Ensures customer satisfaction by advising customers on preventive maintenance, value of Equipment Maintenance Agreements (EMA), support services,...

  • Field Service Technician

    2 months ago

    Quebec City, Canada Randall Reilly for Willscot Mobile Mini Full time

    Field Service TechDate: Oct 6, 2024Location: Levis, Quebec, CA, G6C 1T7 Company: WillScotReq ID: 51915 At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are...

  • IT Field Services Technician

    6 months ago

    Quebec City, Canada CBI Health Full time

    **IT Field Services Technician** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and...

  • IT Field Services Technician

    6 months ago

    Quebec City, Canada CBI Health Full time

    **Bilingual IT Field Services Technician** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with...

  • Field Service Technician

    7 months ago

    Quebec City, Canada ANDRITZ Full time

    ANDRITZ. Where passion meets career. Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping...

  • Field Service Technician, Quebec Region

    6 months ago

    Quebec City, Canada Ishida Canada Inc. Full time

    **About us** We are professional, agile, professional and our goal is to Support our current customers and assist Sales in gaining new business. Our work environment includes: - Modern office setting - Food provided - Work-from-home days - Growth opportunities Overview: We are seeking a skilled and motivated Field Service Technician to join our team. As...

  • Field Service Technician

    6 months ago

    Quebec City, Canada Bobst North America Inc. Full time

    Job Title: Field Service Technician **Duties**: - Install, maintain, and repair various types of equipment and machinery at customer sites - Troubleshoot and diagnose equipment malfunctions and perform necessary repairs - Conduct routine inspections and preventative maintenance on equipment to ensure optimal performance - Provide technical support and...

  • Service Technician

    4 months ago

    Brossard, Quebec, Champlain, Canada Brandt Tractor Ltd. Full time

    Brandt is currently seeking Field Service Technicians for our Brossard Construction & Forestry location.This position is responsible for the repair and maintenance of construction and forestry based equipment and attachments in a shop environment. Duties and ResponsibilitiesEfficiently and effectively evaluate the working condition of, diagnose,...

  • Service Technician

    4 months ago

    Laval, Quebec, Laval region, Canada Brandt Tractor Ltd. Full time

    Brandt is currently seeking Field Service Technicians for our Laval Construction & Forestry location.This position is responsible for the repair and maintenance of construction and forestry based equipment and attachments in a shop environment. Duties and ResponsibilitiesEfficiently and effectively evaluate the working condition of, diagnose,...

  • Field Service Technician

    6 months ago

    Quebec City, Canada M.T, Full time

    **Our Opening and Your Responsibilities** As a Field Service Technician, you will troubleshoot and repair industry-related products, perform calibrations and preventative maintenance duties, resolve first-line customer service issues and accurately complete service reports, in the Quebec city, Quebec territory. You could also lead efforts to modernize,...

  • Service Technician

    3 weeks ago

    Baie-Comeau, Quebec, Manicouagan, Canada Brandt Tractor Ltd. Full time

    Brandt is currently seeking a Field Service Technician for our Baie-Comeau Construction & Forestry location.This position is responsible for the repair and maintenance of construction and forestry based equipment and attachments in a shop environment. Duties and ResponsibilitiesEfficiently and effectively evaluate the working condition of, diagnose,...

  • Service Technician

    4 months ago

    Val d'Or, Quebec, Vallée-de-l'Or, Canada Brandt Tractor Ltd. Full time

    Brandt is currently seeking a Field Service Technician for our Val-d'or location.This position is responsible for the repair and maintenance of construction and forestry based equipment and attachments in a shop environment. Duties and ResponsibilitiesEfficiently and effectively evaluate the working condition of, diagnose, assemble/disassemble, order...

  • Service Technician

    3 months ago

    Mont-Laurier, Quebec, Antoine-Labelle, Canada Brandt Tractor Ltd. Full time

    Brandt is currently seeking a Field Service Technician for our Mont Laurier location.This position is responsible for the repair and maintenance of construction and forestry based equipment and attachments in a shop environment. Duties and ResponsibilitiesEfficiently and effectively evaluate the working condition of, diagnose, assemble/disassemble, order...

  • Service Technician

    3 months ago

    Saint-Georges, Quebec, Beauce-Sartigan, Canada Brandt Tractor Ltd. Full time

    Reporting to our St-Georges Construction & Forestry Branch, Brandt is seeking Field Service Technicians for various regions in Quebec.This position is responsible for the repair and maintenance of construction and forestry based equipment and attachments in a shop environment. Duties and ResponsibilitiesEfficiently and effectively evaluate the working...

  • Audio Visual Field Service Technician/ Technicien

    7 months ago

    Quebec City, Canada AVI-SPL Full time

    Description: **Must have AV experience** Job Summary The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers’ assets while delivering a world-class Customer Service...

  • Field Service Technician

    6 months ago

    Quebec Province, Canada Engel North America Full time

    **ENGEL embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, ENGEL is the injection molding industry leader in technological advancements, ensuring sustainable global growth. The ENGEL company history is a success story that we keep on writing everyday together with our employees.** **Do you have what it takes to spur...

  • Field Service Technician

    2 months ago

    Québec City, Canada Inspiretci Full time

    Our client, a world leader in machine tools is looking for a Field Service Technician in Quebec City, Quebec. The incumbent will be responsible for installing, training customers on, and repairing CNC sheet metal fabrication machines, including laser systems. This role involves handling customer inquiries, managing our own schedule, and being available for...

  • Audio Visual Field Service Technician/technicien de

    6 months ago

    Quebec City, Canada AVI-SPL Full time

    Description: **This role can be based out of Montreal, Quebec City, Ottawa or Toronto.** **Must be bilingual in English and French, written and spoken.** Job Summary The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring...

  • Field Service Technician

    6 months ago

    Quebec Province, Canada WEINIG HOLZHER Canada Full time

    **Job Summary** The Field Service Technician is responsible for service, installation, and support of Holzher and Weinig equipment for the furniture, cabinet, millwork, moulding, lumber and other related industries. **Primary Areas of Responsibilities** - Responds to customers in a pleasant, professional, and timely manner - Maintains / develops rapport...