Field Service Technician

1 week ago

Quebec City, Canada Integra LifeSciences Full time

Changing lives. Building Careers.

Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what’s possible and making headway to help improve outcomes.
- The Field Service Technician (FST) provides on-site repair and preventative maintenance services to customers owning Integra medical equipment, including Third Party equipment. Travel up to 85% is required throughout the designated geographic area. In addition, the FST will provide coverage for other areas for vacation relief and back up duties as required.- Provide repair and preventative maintenance service for Integra & OSI equipment at customer site.
- Provide quotes and pricing.
- Become and remain proficient in all user and service manuals, company procedures and work instructions.
- Work closely with sales personnel to communicate customer service needs, technical information, and other information as requested.
- Provide technical service and support to internal and external customers.
- Maintain and keep accurate inventory of all parts assigned. Request parts as needed through the Repair and Service Supervisor and Materials Coordinator.
- Provide technical support to Integra employees and customers.
- Always present a professional image.
- Liaise with other departments/personnel as required.
- Comply with company procedures, policies, and guidelines.
- Comply with customer policies and procedures.
- Assist with the development & delivery of technical training as required.
- Perform other duties and responsibilities as required.
- Work with fellow team members to communicate common concerns and problems.
- Qualification:
- 2-year degree in electrical engineering, electronics technology, biomed certification or a closely related field.
- At least 2-5 years’ experience in a Field/Service/Repair capacity.
- Any equivalent combination of education and experience. Experience will include customer contact, hands-on electronic equipment installation, repair, services, and technician training.
- Demonstrated technical aptitude
- Good communication skills - verbal & written
- Solid computer skills; Oracle skills a plus
- Experience in the medical field a plus
- Knowledge in medical device repair and service of electronic equipment.
- Knowledge in ESD principles and practices
- Working knowledge of Quality System Regulations
- Knowledge of ISO standards, knowledge of reading and interpreting schematics and wiring diagrams.
- Excellent written and verbal communication skills, self-motivated & team player.
- Ability to deal effectively with the multiple activity requests and emergencies.
- Ability to effectively maintain professional, proactive customer relationships, ability to exercise sound judgment in evaluating situations and decision making, ability to follow or give verbal and written instructions.

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