Hospitality Supervisor

3 months ago

Montréal QC, Canada Compass Group Full time

**Why work with Restaurant Associates?** Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.

**Job Summary**:
**Job Description: Hospitality Manager - Inspire Division**

**We are seeking a dedicated and dynamic Hospitality Manager to lead, ensuring outstanding client experiences, efficient operations, and overall excellence in service delivery.**

**Key Responsibilities: Guest Experience**:

- Foster strong client relationships, ensuring client satisfaction with service and menu options.
- Assist the Event and Experience team, with guests and proactively addressing client needs. People Leadership:

- Organizing, scheduling, and directing Agency staff, as required. Operations:

- Plan and execute all phases of operation, including inventory management and space utilization.
- Collaborate with the Event and Experience team with managing daily operations and maintain pars and prep lists.
- Maintain meeting room set-ups and workspace cleanliness, supervise catering deliveries, catering clean-up and on-going catering events.
- Be responsible for catering floor operations, service quality, and work closely with the events team for seamless event catering execution.
- Make recommendations for best practices and oversee decision-making for the space.
- Ensure compliance with SLAs and manage daily pars and prep lists.
- Execute floor walks and workspace furniture resets.
- Ensure compliance with quality standards, health and safety regulations, and contract requirements.
- Conduct workplace inspections and WHMIS training.
- Maintain thorough knowledge of contract requirements, SOW, and SLAs.
- Oversee booking, billing procedures, and invoicing through Momentus, CIMS & ORBIT and expense reporting.

**Qualifications**:

- Minimum of two years of food service management experience, including one year of catering experience.
- Strong leadership, mentoring, and management skills.
- Detail-oriented with excellent with collaboration with events and experience teams.
- Exceptional client relationship and communication skills (written and verbal) in French and English.
- Proficient in Microsoft Office (Word, Excel, Outlook).

If you are a passionate and detail-oriented hospitality professional with a proven track record of delivering exceptional guest experiences, operational efficiency, leadership, we invite you to join Compass Group Canada's Inspire division. Take a leading role in shaping the future of hospitality services and contribute to creating memorable moments for our clients and guests

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