Training Specialist

3 weeks ago

Markham, Canada Maestro PMS Full time

Do you enjoy travelling, taking on new experiences, and speaking to different groups of people from all walks of life? Are you looking for more than the typical 9 to 5 job, and wants the opportunity to be part of something bigger, and most importantly, the opportunity to work with a vibrant and collaborative team?

If this sounds like you, we are interested in hearing how you can add your talents to our growing team

The Training Specialist is responsible for providing all onsite and remote training to clients in the effective use and configuration of Maestro, our world-class hotel and resort property management system, including Reservations, Front Office, Sales & Catering, Spa & Activities management, and mobile apps. You will also be involved in facilitating educational online webinars and providing ongoing best practice training to our various clients and market segments.

**About Us**

Northwind is an established, leading provider of Hotel and Resort Property Management Software Solutions to the Independent Full-Service Hospitality marketplace. Our clients are boutique hotels, destination resorts and multi-property groups.

Since 1978, our ability to deliver superior technology and unparalleled support has helped empower hundreds of hotels and resorts internationally to increase operational efficiency improve guest service and maximize revenue.

Our Maestro PMS Cloud and Windows offerings are recognized amongst the best in the industry and we continue to develop new ideas and products to bring value to our current clients and stay competitive to attract new ones. Northwind is a well-established profitable company that is looking for aggressive growth. Self-motivation and attention to clients’ needs will ensure your success.

**Key Responsibilities**
- Provide onsite property Maestro software training (for class sizes of 5 - 15 trainees) and live support, at primarily North American based clients for an average of 2 ½ weeks per month.
- Varying onsite hours (based on daily responsibilities of the installation and may require shift work)

**Training**:

- New user training for single and multiple modules, rate/yield configuration and Maestro ledger balancing
- Refresher training to advanced users
- New Features Training and configuration strategies
- Go Live operational and management assistance for all key departments

**Office Responsibilities**:

- Post installation training audit & client care
- Single and Multi-Module Operational Business Strategy discussions with clients
- Database configuration based on the client’s business model & operational requirements
- Ongoing learning of new features, reports and Maestro’s BI tool “Maestro Analytics”
- Perform Database Audits once a Database has been built using provided guidelines
- Facilitate online education webinars based on certified modules
- Provide demonstrations of certified modules
- Provide first line support with GoToMeeting / GoTo Training and other software as necessitated by business requirements
- Ability to do shift work maybe required, to accommodate training requirements for our international clients

**Qualifications**
- Must have 3+ years of hotel operational experience - this is a requirement
- Must have 3+ years training experience, (training with hotel/resort industry preferred)
- Must have a valid passport and required documentation to travel as necessary
- G-class driver’s license
- Working knowledge of PMS systems
- Hotel online marketing knowledge including Booking Engines and GDS/OTA is a plus
- Knowledge/experience in Hospitality Accounting following industry standards
- Knowledge of Hotel Night Audit, Condo/Timeshare, Hotel Sales & Catering and/or Spa

**Desired Skills**
- Previous Maestro PMS experience
- Excellent communication, presentation and written skills
- Strong Troubleshooting skills, ability to multitask and manage multiple clients
- Expert command of Microsoft Word & Excel
- Excellent Customer relations skills - managing client requests, answering questions and escalating issues/concerns
- Understands learning types, agendas and time management within a classroom using industry operational examples

**Salary Range**

$54,0000 - $63,000 to start plus bonuses and profit sharing, Health and Dental benefits

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