Clinic/ Office Coordinator

4 weeks ago

Vancouver, Canada Integra Medical Consulting Inc. Full time

**Clinic/ Office Coordinator (Reception)**

**Mission**:
To provide administrative support for all front end (intake, medical documents, and clinic) operations activities leading to growth and success of Integra.

**Responsibilities**

**1. Reception, Chaperoning, & Managing the Office (50%)**
- Notify staff and assessors of late or no-show examinees
- Organize and maintain examining rooms throughout the day
- Complete chaperoning duties as assigned or required (female)
- Scan and upload records, consents and forms
- Prepare charts and materials for medical professionals
- Answer and direct phone call inquiries as required
- Conduct office opening/closing procedures and room allocation
- Order and maintain office and kitchen supplies

**2. Document Coordination (50%)**
- Coordinate incoming and outgoing mail, faxes and other correspondence
- Receive, scan and upload medical records to the system
- Communicate with clients with respect to consents, intake forms and other matters
- Ensure preparation and completeness of files for all examinations
- Identify and correct misinformation in the electronic chart by reviewing the letter of instruction for names, dates, and other pertinent information
- Flag potential date and other conflicts to the intake and/or reports team for handling with the client
- Remove duplication in records and ensure an up to date chart is on file
- Schedule assessments with lawyers, paralegals, legal administrative assistants, case managers, claims adjusters, and other clients
- Organize telephone calls between lawyers and medical professionals
- Send updated schedules to assessors each week

**3. Other Duties as Assigned**

**Competencies**

**Integrity**:

- Does not cut corners. Earns trust and maintains confidences. Ethical.

**Efficiency**
- Able to provide a significant output with mínimal wasted effort.

**Communication**:
**Teamwork**:

- Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.

**Follow through**:

- Lives up to verbal and written agreements, regardless of personal cost.

**Attention to detail**:

- Does not let important details slip through or derail a project.

**Persistence**:

- Demonstrates tenacity and willingness to go the distance to get something done.

**Flexibility/Adaptability**:

- Adjusts quickly to changing priorities and conditions. Copes effectively.

**Calm under pressure**:

- Maintains stable performance when under heavy pressure or stress.

**Enthusiasm**:

- Exhibits passion and excitement over work. Has a can-do attitude.

**Work ethic**:

- Possesses a strong willingness to work hard and has a track record of working hard.

**High standards**:

- Expects personal performance and team performance to be nothing short of the best.

**Listening skills**:

- Allows others to speak and seeks to understand their viewpoints.

**Openness to criticism and ideas**:

- Often solicits feedback and reacts calmly to criticism and negative feedback.

**Salary**: $21.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Tuition reimbursement
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Morning shift
- Overtime

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Office Admin: 2 years (required)

Work Location: One location

Expected start date: 2023-02-13

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