Tenant Remediation Specialist

5 days ago

North Bay, Canada District of Nipissing Social Services Administration Board Full time

**Bulletin No. H2024-03**

**Permanent Part
- Time**

**Pay Range**:$25.89 to $28.33 / hour

**Location**: North Bay

Do you aspire to have a fulfilling position in the human services delivery environment and to make a difference in the lives of the people in our community? The District of Nipissing Social Services Administration Board (DNSSAB) prides itself on putting people first. Here at the DNSSAB, we strive towards a future of healthy, sustainable communities within our region. To achieve this, we are looking for a talented Tenant Remediation Specialist to add to our exceptional Housing Operations (NDHC) team.

The Tenant Remediation Specialist is part of a dynamic Housing Operations team. The position will support the effective management and administration of a portfolio of Rent Geared-to-Income and Market Rent Housing Units with the goal of successfully resolving tenancy issues in accordance with established standards, policies and procedures and in compliance with the Housing Services Act and the Residential Tenancy Act and associated regulations.

**Qualifications**:

- Minimum two year post-secondary Diploma in Social Sciences or related field or acceptable combination of education and experience;
- Minimum of one year of experience working with vulnerable populations and people with barriers, ideally in a social housing setting; Ability to work with diverse clients with tact and diplomacy;
- Knowledge of housing policies and procedures as well as related Provincial and Federal legislation ie; Housing Services Act, Residential Tenancies Act, Child and Family Services Act, Municipal Freedom of Information and Protection of Privacy Act, Personal Information Protection and Electronic Documents Act;
- Knowledge of alternative dispute resolution, mediation and crisis intervention skills;
- Excellent communication skills when providing support to tenants on a daily basis and when they are in crisis; discuss observations and make recommendations to the Tenant Services Supervisor;
- Strong time management, organizational and problem solving skills in order to prioritize work activities;
- Proficient in the use of computers and knowledge of Microsoft Office software; Knowledge of office practices and procedures;
- Possess report writing and case management, and other relevant correspondence writing skills;
- Strong ability to work as a team member in a highly interactive team;
- Ability to investigate, assess, report recommend solutions;
- Demonstrate good judgement in understanding and meeting the needs of the tenants;
- Excellent organization skills are required while being sensitive to time constraints and tight deadlines;
- Working knowledge of internal and generally accepted collection processes is considered an asset;
- Provides physical support to tenants in unit to ensure readiness for work to be completed;
- Valid Ontario driver’s license and reliable vehicle.

Must be legally eligible to work in Canada. Police Record Check within three (3) months is a requirement.

**Job Types**: Part-time, Permanent

**Salary**: $25.89-$28.33 per hour

**Benefits**:

- Company events
- Company pension
- Dental care
- Employee assistance program
- Paid time off
- Vision care
- Wellness program

Work Location: In person

Application deadline: 2024-02-13

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