Operations Leader Ophthalmology Admin Eye Clinic

4 weeks ago

Toronto, Canada Unity Health Toronto Full time

**JOB DESCRIPTION**

The retina clinic at St. Michael's hospital is one of the busiest clinics in the hospital with upwards 300 patient visits each day. The department is comprised of medical secretaries and ophthalmic assistants who support a group of retinal surgeons and fellows. The operations leader reports to the CLM and is responsible for supporting the daily operations of the retina clinic and operations of each of the retinal offices. The operations leader also supports hiring, onboarding and training new medical secretaries and ophthalmic assistants.

**DUTIES & RESPONSIBILITIES**:
- Coordinates the daily operations of the retina clinic and the medical secretaries and ophthalmic assistants within ophthalmology in collaboration with each office and respective physician- Coordinates staff schedules and coverage plans when staff call in sick or are on vacation- Reviews performance dashboards to aid in coordinating daily work flow activities, including re-assignment of duties based on departmental needs- Reviews and monitors data quality reports to help identify issues and develop solutions to improve service- Reviews operations on a regular basis and develops process improvements that will facilitate better service to patients and stakeholders- Implements process improvement initiatives- Provides ongoing support to the team through daily huddles- Co-Leads departmental staff meetings- Develops stakeholder feedback tools and monitor results- Works closely with the Manager and collaborates with other leaders in Ophthalmology to recommend and implement innovative solutions- Creates and approves clerical staff schedules, including vacation requests- Addresses staff concerns and assist staff in resolving issues- Collaborates with the manager on conflict resolution, performance and training needs- Covers the other operations leader when they are on vacation or off sick- Ensures that departmental activities are compliant with applicable collective agreements- Other duties as required

**QUALIFICATIONS**:
- Must have completed a Diploma in Business/Health Administration, or equivalent experience- Must have completed a Medical Terminology Certificate- Minimum 5 years¿ experience in Administration and Customer Service required, leadership/supervisory experience preferred- Minimum 1-5 years experience in Ophthalmology required (preferably in surgical retina)- Project management experience required- Knowledge of Hospital Information Systems such as Soarian Scheduling, PACS, Merge, ADT and other electronic medical records- Demonstrated ability in facilitating team building and customer service- Demonstrated ability to resolve issues and work in a stressful environment- Demonstrated ability to work with staff at all levels- Strong interpersonal skills and conflict management skills- Strong organizational skills with the ability to effectively set work priorities and work without supervision- Effective communication skills, both oral and written- Strong IT background- Knowledge of registration/scheduling- Knowledge of Pertinent legislation (PHIPA, Public Hospital's Act)- Knowledge of applicable collective agreements (LiUNA and CUPE clerical), preferred- Knowledge of continuous quality improvement process improvement- Demonstrated excellent attendance record

Approximate Contract Term: 15 months contract (9/22/2025)

  • Operations Leader Ophthalmology Admin Eye Clinic

    3 weeks ago

    Toronto, Ontario, Canada St Michael's hospital Full time

    Operations Leader Ophthalmology Admin Eye Clinic (Job ID: 4620) JOB DESCRIPTION The retina clinic at St. Michael's hospital is one of the busiest clinics in the hospital with upwards 300 patient visits each day. The department is comprised of medical secretaries and ophthalmic assistants who support a group of retinal surgeons and fellows. The operations...

  • Operations Leader Ophthalmology Admin Eye Clinic

    3 weeks ago

    Toronto, Canada St Michael's hospital Full time

    Operations Leader Ophthalmology Admin Eye Clinic (Job ID: 4620) JOB DESCRIPTION The retina clinic at St. Michael's hospital is one of the busiest clinics in the hospital with upwards 300 patient visits each day. The department is comprised of medical secretaries and ophthalmic assistants who support a group of retinal surgeons and fellows. The operations...

  • Ophthalmic Technician

    1 month ago

    Toronto, Canada Ophthalmology Clinic Full time

    The Eye Clinic provides clinical, diagnostic and surgical services. The Eye Clinic is committed to providing the highest quality of care. We strive to provide our patients with thorough and timely care, while promoting a respectful and welcoming environment. The Eye Clinic is seeking a serious and responsible Ophthalmic Technician to join our team. Salary...

  • Ophthalmology Technician

    1 month ago

    Toronto, Canada Hamilton Health Sciences Full time

    Step into a job that opens countless doors. As one of Canada's largest and most diverse hospitals, we're providing advanced care to people of all ages from across the province. You can explore advancement opportunities, take professional development courses, and stretch yourself as a leader, all at HHS. We are the largest employer in the greater Hamilton...

  • Medical Office Administrator +/- Assistant

    7 days ago

    Toronto, Canada Ophthalmology Clinic - Hospital Full time

    **Medical Office Administrator and Assistant** **Position Description** Ophthalmologist seeking medical office administrator and assistant to join dynamic small team to provide tertiary and quaternary medical and surgical ophthalmology care to patients in hospital setting. **Position Responsibilities**: - Performs patient reception and preparation...

  • Orthoptist - Ambulatory Ophthalmology (Work in

    1 month ago

    Toronto, Canada Hamilton Health Sciences Full time

    Step into a job that opens countless doors. As one of Canada's largest and most diverse hospitals, we're providing advanced care to people of all ages from across the province. You can explore advancement opportunities, take professional development courses, and stretch yourself as a leader, all at HHS. We are the largest employer in the greater Hamilton...

  • Medical Imaging Specialist- Ophthalmology

    4 weeks ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Registered Nurse OR Ophthalmology

    2 months ago

    Toronto, Ontario, Canada Unity Health Toronto Full time

    Registered Nurse OR Ophthalmology (Job ID: 2946)Operating Room Registered Nurse -Ophthalmology Eye Centre RN The RN works within a changing environment and in inter-professional teams to advocate for and promote wellness while ensuring the delivery of safe, effective and ethical nursing care. The RN shares his/her knowledge and expertise with others and...

  • Medical Secretary

    2 months ago

    Toronto, Canada St Michael's hospital Full time

    Medical Secretary - Ophthalmology (Job ID: 3744)The Medical Secretary formally reports to the Clinical Leader Manager (CLM) while providing day-to-day clinical and administrative support to a physician, or group of physicians. The Medical Secretary coordinates daily activities of the physician's office/clinic and ensures smooth functioning of the physician's...

  • Registered Nurse OR Ophthalmology

    2 months ago

    Toronto, Canada Unity Health Toronto Part time

    Registered Nurse OR Ophthalmology (Job ID: 2946)Operating Room Registered Nurse -Ophthalmology Eye Centre RN The RN works within a changing environment and in inter-professional teams to advocate for and promote wellness while ensuring the delivery of safe, effective and ethical nursing care. The RN shares his/her knowledge and expertise with others and...

  • Clinical Operations Leader

    4 weeks ago

    Toronto, Ontario, Canada Parexel Full time

    Clinical Operations Leader / Clinical Trial Manager team members at Parexel average close to 10 years with the company and we are expanding our team.We currently have Home Based Clinical Operations Leader/Clinical Trial Manager positions available in Canada.As the Clinical Liaison to the Project Leader, the COL/CTM leads the clinical aspect of the trial and...

  • Medical Secretary

    1 month ago

    Toronto, Canada Unity Health Toronto Full time

    The Medical Secretary formally reports to the Clinical Leader Manager (CLM) while providing day-to-day clinical and administrative support to a physician, or group of physicians. The Medical Secretary coordinates daily activities of the physician's office/clinic and ensures smooth functioning of the physician's practice while providing professional and...

  • Medical Secretary

    1 month ago

    Toronto, Canada Unity Health Toronto Full time

    The Medical Secretary formally reports to the Clinical Leader Manager (CLM) while providing day-to-day clinical and administrative support to a physician, or group of physicians. The Medical Secretary coordinates daily activities of the physician's office/clinic and ensures smooth functioning of the physician's practice, while providing professional and...

  • Medical Secretary

    1 month ago

    Toronto, Canada St. Michael's Hospital Full time

    The Medical Secretary formally reports to the Clinical Leader Manager (CLM) while providing day-to-day clinical and administrative support to a physician, or group of physicians. The Medical Secretary coordinates daily activities of the physician’s office/clinic and ensures smooth functioning of the physician’s practice, while providing professional and...

  • Patient Information Clerk- Ophthalmology Clinic

    1 month ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Ophthalmic Assistant Eye Clinic

    1 month ago

    Toronto, Canada St. Michael's Hospital Full time

    Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary...

  • Assistant Clinic Manager Toronto

    4 days ago

    Toronto, Canada Vision Group Canada Full time

    See if you are our next: **ASSISTANT CLINIC MANAGER | Toronto** Working for TLC (_a partner of Vision Group Canada_) means more than to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this...

  • Clinical Operations Coordination Leader New

    5 days ago

    Toronto, Canada Centre for Addiction and Mental Health Full time

    Job Number: 918922 Category: Allied Health Professionals Positions Available: 1 Years Experience Required: 3 Location: Toronto, Ontario Posted Date: May 3, 2023 EMPLOYMENT OPPORTUNITY **Clinical Operations Coordination Leader** **Acute Care Program** **Position Description** The Acute Care Program is seeking a full-time, temporary (12 months)...

  • Clerical Assistant Clinics Cardiology Admin

    3 weeks ago

    Toronto, Canada St Michael's hospital Full time

    Clerical Assistant Clinics Cardiology Admin (Job ID: 4650)The primary role of the Clerical Assistant in an out-patient area is to provide administrative and clerical support to the daily operations within the Ambulatory clinics and labs within the Heart and Vasular Program. The scope of the position requires proficient skills related to customer service,...

  • Clerical Assistant Clinics Cardiology Admin

    3 weeks ago

    Toronto, Ontario, Canada St Michael's hospital Full time

    Clerical Assistant Clinics Cardiology Admin (Job ID: 4650)The primary role of the Clerical Assistant in an out-patient area is to provide administrative and clerical support to the daily operations within the Ambulatory clinics and labs within the Heart and Vasular Program. The scope of the position requires proficient skills related to customer service,...