Service Desk Representative I

2 weeks ago


Remote, Canada Moneris Solutions Full time

**À propos de Moneris**

Moneris a été fondée en tant que coentreprise par RBC et BMO Banque de Montréal (y compris Banque Harris) en décembre 2000. En véhiculant les valeurs traditionnelles de sécurité et de résilience de nos banques mères, nous sommes aujourd’hui le principal acquéreur de transactions au Canada, et l’un des principaux en Amérique du Nord.

Nous réinventons le commerce et nous jouons un rôle important dans l’avenir de la technologie financière (FinTech). Pour ce faire, nous encourageons nos équipes à repenser ce qui est possible, en leur fournissant les bons outils et les bonnes ressources ainsi qu’en les appuyant à chaque étape.

Relation. Incidence. Croissance. Travaillez à Moneris, l’un des meilleurs employeurs au Canada, et laissez votre marque.

**Vos responsabilités
Le conseiller du centre de services est le premier point de contact des clients de Moneris cherchant à résoudre un problème. Il doit analyser les problèmes et les régler rapidement tout en offrant un service à la clientèle exceptionnel.
- Répondre aux appels des techniciens sur la route pour confirmer, mettre à jour et fermer les appels de service.
- Entrer l’information relative aux réparations effectuées par les techniciens dans la base de données.
- Répondre aux appels de clients au sujet des réparations d’équipement électronique (autre que les PDV) et répartir les demandes entre les techniciens sur la route.
- Procéder à la facturation des partenaires de service.

**Votre profil**

**Expérience, connaissances, compétences et capacités requises**
- 1 années d’expérience dans un poste de service à la clientèle (dans un centre d'appels, un atout)
- Diplôme d’études secondaires ou postsecondaires ; une expérience de travail équivalente peut être considérée comme un substitut au diplôme
- Maîtrise de l’anglais (lu, écrit et parlé)
- Bonne connaissance de Windows et de la suite MS Office
- Accepter de travailler sur des quarts de travail différents (jours, soirs, fins de semaine
- Les quarts de travail sont en rotation.

**Vos avantages**
- Une occasion d’être employé(e) par l’un des meilleurs employeurs du Canada et un chef de file en matière de technologies financières
- Une rémunération compétitive et un programme de primes annuelles selon le rendement et la productivité
- Un accent mis sur le bien-être, vendredi sans réunion, fermeture de l’entreprise pendant les fêtes, pour n’en citer que quelques-uns
- Un REER avec contribution de l’employeur et régime de retraite à cotisations déterminées
- Un ensemble d’avantages sociaux flexibles dès le premier jour
- Un modèle de travail hybride ou à distance pour lequel vous obtiendrez un rabais à l’achat de périphériques technologiques
- Un accès à des programmes et des ressources de formation et de développement complets ainsi qu’aux formations gratuites LinkedIn Learning et Udemy
- De nombreuses possibilités de faire progresser votre carrière: 30 % des postes à Moneris sont pourvus à l’interne
- Un programme d’aide aux employé(e)s, de l’aide à la formation et un programme de reconnaissance
- Un programme d’avantages pour les employé(e)s avec des rabais incroyables chez plus de 2 400 commerçant(e)s
- Une occasion de faire partie d’un ou de plusieurs de nos comités et groupes de ressources aux employé(e)s, notamment le comité pour un milieu de travail inclusif et le réseau d’employé(e)s noir(e)s

**Vos collègues**

Le service des opérations est composé de quatre fonctions : expérience client, services sur site, révision des processus d’affaires et services partagés et avancement ainsi que programmes stratégiques. Ensemble, nous profitons de nos différentes perspectives, de notre collaboration, de notre innovation et de notre façon d’anticiper les besoins de nos client(e)s pour offrir des expériences exceptionnelles.

Consultez notre nouvelle section Carrières pour en savoir plus sur la vie à Moneris

**Who we are**

Moneris was created as a joint investment between RBC and BMO Bank of Montreal (including Harris Bank) in December 2000. By maintaining the tradition of security and strength of our parent banks, today we are Canada's #1 processor, and one of North America's largest.

We are looking for impact-driven people to join us in re-imagining commerce. We know that the best products and merchant experience must come from great people, which is why we are committed to you, your wellness, and your growth.

If you’re ready to make your mark on the future of FinTech and at one of Canada's top employers, come join us at Moneris

**What you'll do**

The Service Desk Representative is the first point of contact for Moneris customers who require service responding to and analyzing problems, and ensuring prompt resolution while delivering best-in-class customer service.
- Receive incoming calls from the field service techn



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