Customer Operations Leader

6 months ago

Mississauga, Canada Indigo Books & Music Full time

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

**Job Description**:
The Customer Operations Leader is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo’s customer service model and on suggesting and selling Indigo’s products, promotions, and programs to our customers. They ensure our customers have a frictionless experience of the store’s omni and payment operations. Responsible for inventory operations in the store. They help influence a store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:
Functional
- Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo’s products, promotions, and programs
- Lead execution of activities to support strategic priorities, sales goals, and profitability targets
- Act as an advocate for the customer by placing them at the forefront of all decision-making processes
- Proactively identify and anticipate customer expectations and needs
- Consistently identify areas for improvement, diagnose issues and work to resolve them
- Lead execution of omni-sales program activities and ensure technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
- Support new technology and digital rollouts and adoption through readiness activities, training, coaching, and feedback
- Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
- Support execution of experiential, marketing, and community elements of customer experience including national and store-level author and kids events, store-level customer initiatives, and Indigo Love of Reading drives
- Execute inventory management processes and lead returns to ensure smooth and profitable omni customer experience
- Open and close store as well as responsibility for managing sales floor
- Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority

People
- Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team
- Support development of talent by providing feedback on team performance to managers
- Collaborate with others to drive flexible and just in time solutions
- Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
- Help others see the impacts of their efforts and proactively engage other functions to receive input
- Encourage others to freely share their point of view and be open to feedback

Cultural
- Model Indigo’s beliefs and convey a positive image in everything you do
- Celebrate diversity of thought and have an open mindset
- Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
- Embrace, champion, and influence change through your team and/or the organization

**Qualifications**:
WHO YOU ARE:

- 1-2 years of experience in a customer service, merchandising or operations role
- Demonstrated commitment to creating an exceptional employee and customer experience
- ** Experience leading others**:

- Knowledge of provincial health and safety standards
- Performance orientated
- Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
- Ability to prioritize, plan and execute while being agile
- Ability to be mobile on the sales floor for extended periods of time
- Availability to work a flexible schedule, including evenings, weekends, and holidays
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Bilingualism (French/English) is required for all positions in Québec

Additional Information

**WELCOME HOME

  • Customer Operations Leader

    6 months ago

    Mississauga, Canada Indigo Books & Music Full time

    Company Description **Indigo Sqaure One Location** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...

  • Customer Operations Leader

    2 months ago

    Mississauga, Canada Indigo Books & Music Full time

    **Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, IndigoSpirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Leader, Operations

    3 months ago

    Mississauga, Canada Bombardier Full time

    When applicable, Bombardier promotes flexible and hybrid work policies._ **Why join us?**: At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it...

  • Store Operations Leader

    4 weeks ago

    Mississauga, Ontario, Canada Mejuri Full time

    About the RoleWe are seeking a seasoned Store Operations Leader to join our team at Mejuri. As a key member of our retail operations team, you will be responsible for driving store performance and customer satisfaction in one of our retail locations.Key ResponsibilitiesManage day-to-day store operations to achieve sales targets and exceed customer...

  • Operations Leader

    1 month ago

    Mississauga, Ontario, Canada Michaels Full time

    The Department Manager is a key role at Michaels, responsible for leading the warehouse team to achieve operational goals. This includes supervising team members, coordinating with other departments, and ensuring overall operational success.Key responsibilities include:Ensuring operational goals are met, coordinating with other departments and leadership as...

  • Leader, Operations

    6 months ago

    Mississauga, Canada Bombardier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **In your role, you will**: - Manage,...

  • Operations Team Leader

    4 weeks ago

    Mississauga, Ontario, Canada RAPIZZA Full time

    Job DescriptionRapizza is seeking an experienced Operations Team Leader to oversee daily operations, manage staff, and drive business growth.About the RoleEvaluate daily operations and implement process improvements to increase efficiency and productivity.Plan and organize daily operations, ensuring seamless execution and high-quality customer service.Manage...

  • Restaurant Operations Leader

    4 weeks ago

    Mississauga, Ontario, Canada Chef's door Full time

    About the RoleWe are seeking an experienced Restaurant Operations Leader to join our team at Chef's door.Job SummaryThe successful candidate will be responsible for overseeing daily restaurant operations, ensuring exceptional customer service, and maintaining a positive work environment.Key ResponsibilitiesEvaluate daily operations to identify areas for...

  • Driver/material Handler

    6 months ago

    Mississauga, Canada Valvoline Global Operations Full time

    Overview: **Why Valvoline Global Operations?** Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of...

  • Driver/material Handler

    6 months ago

    Mississauga, Canada Valvoline Global Operations Full time

    Overview: **Why Valvoline Global Operations?** Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of...

  • Bulk Tank Driver- Az License Required

    6 months ago

    Mississauga, Canada Valvoline Global Operations Full time

    Overview: **Why Valvoline Global Operations?** Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of...

  • Leader, Operations

    5 months ago

    Mississauga, Canada Bombarbier Full time

    When applicable, Bombardier promotes flexible and hybrid work policies.  Why join us? Bombardier is a global leader in aviation, focused on designing, manufacturing and servicing the world's most exceptional business jets and specialized mission platforms. Bombardier has been successful in setting the highest standards because we are a people-centric...

  • Production Operations Leader

    1 week ago

    Mississauga, Ontario, Canada Randstad Full time

    At Randstad, we are seeking an experienced Production Operations Leader for a well-established automotive client in the Peel district area.About the RoleThe Production Operations Leader plays a crucial role in ensuring commitment to product quality, monitoring daily plant performance, and leading a high-performing team environment. You will be responsible...

  • Airborne Operations Leader

    2 weeks ago

    Mississauga, Ontario, Canada Bombardier Transportation GmbH Full time

    Role Overview:Bombardier Transportation GmbH is a world-renowned leader in designing, building, and maintaining peak-performing aircraft for discerning individuals and businesses. As an Airborne Operations Leader, you will be part of a team that delivers exceptional experiences and products, pushing the boundaries of what's possible in our industry.We...

  • Restaurant Operations Leader

    4 weeks ago

    Mississauga, Ontario, Canada BOOSTER JUICE Full time

    We are seeking a highly skilled Restaurant Operations Leader to join our team at Tim Hortons. This role is responsible for ensuring the smooth operation of our restaurants, and providing exceptional customer service.About the RoleThis position involves overseeing the daily activities of our restaurant staff, including training, scheduling, and performance...

  • Strategic Leader for Transportation Operations

    1 week ago

    Mississauga, Ontario, Canada Reimer Associates Inc. Full time

    We are seeking a seasoned Strategic Leader for Transportation Operations to join Reimer Associates Inc. in Mississauga, Ontario.About the RoleAs a key member of our team, you will be responsible for leading Transportation Operations, ensuring seamless and efficient delivery of services to our clients.The ideal candidate will have a minimum of 10 years of...

  • Sorting Operation Leader

    4 weeks ago

    Mississauga, Ontario, Canada Dragonfly Full time

    Job Title: Sorting Operation LeaderKey Responsibilities:Oversee the sorting area, ensuring employees (team of 15 to 20) meet performance goals and deadlines.Plan workflow, organize tasks, and onboard new employees to ensure seamless transitions.Multitask, preparing and organizing the sorting station, supervising activities, and monitoring progress according...

  • Strategic Operations Leader

    4 weeks ago

    Mississauga, Ontario, Canada FLAMINKO INC. Full time

    About the RoleWe are seeking an exceptional Strategic Operations Leader to join our team at FLAMINKO INC. This is a challenging and rewarding opportunity for a highly skilled professional to drive business growth, improve operational efficiency, and lead cross-functional teams.Key ResponsibilitiesDevelop and Execute Business Strategies: Collaborate with...

  • Sales Coordinator

    6 months ago

    Mississauga, Canada Valvoline Global Operations Full time

    Overview: **Why Valvoline Global Operations?** Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of...

  • Picker/packer

    6 months ago

    Mississauga, Canada Valvoline Global Operations Full time

    Overview: **Why Valvoline Global Operations?** Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of...