Customer Care Specialist
7 months ago
We are the new standard for decentralized payments. Combining proprietary technology, robust partnership, and a real smart contract governed liquidity pool, we are bringing a revolutionary protocol to alleviate the pains of conventional crypto payments.
As we continue to expand our operations, we are seeking an energetic team player, who is interested in Web3.0 and Crypto.
**Responsibilities**:
- **Sales Support**_
- Serve as the primary point of contact for assigned clients, understanding their unique needs, and providing personalized support and guidance.
- Responsible for new clients’ on-boarding process, including registration, account setup and other steps.
- Build and maintain long-term relationships with clients through regular communication, proactive outreach, and timely resolution of inquiries and issues.
- **Operations Support**_
- Provide training and guidance to clients on how to effectively utilize our digital asset management platform, including conducting demonstrations and delivering training sessions as needed.
- Ensure compliance with industry regulations and internal policies, providing guidance to clients on best practices for data security and regulatory compliance.
- Stay up-to-date on industry trends, market developments, and competitor offerings to inform strategic decision-making and enhance client satisfaction.
- **Project Support**_
- Collaborate with cross-functional teams including product development and technical support to address client needs and deliver solutions that meet their requirements.
**Requirements**:
- Bachelor's degree in Business Administration, Finance, or a related field.
- Preferred to have worked in a financial institution, preferably in account management, customer service, or a related role.
- Proficiency in Mandarin (spoken and written) is mandatory, with the ability to effectively communicate with and support Mandarin-speaking clients.
- Strong attention to detail and organizational skills, with the ability to manage multiple tasks and prioritize effectively.
- Patience and empathy in dealing with client inquiries and issues, with a commitment to delivering exceptional service.
- Exceptional communication and interpersonal skills, with the ability to effectively engage with clients at all levels of the organization.
- Familiarity with digital asset management concepts, technologies, and industry trends is a plus.
**Job Types**: Full-time, Permanent
Pay: From $45,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Commission pay
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Sales support: 1 year (required)
- Customer service: 1 year (required)
- Administrative: 1 year (required)
**Language**:
- Mandarin (required)
Work Location: In person
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